Customer Service Rep (04595)

Company Description Job Description We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Point Pleasant, NJ. As a vital member of our organization, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. * Answer incoming customer inquiries via phone in a prompt and professional manner * Address customer concerns and complaints with empathy and patience, striving for first-contact resolution * Provide accurate and detailed information about our products, services, and company policies * Process orders and exchanges efficiently and accurately * Identify and escalate complex issues to appropriate departments when necessary * Collaborate with team members to continuously improve customer service processes * Stay up-to-date on product knowledge and company policies * Meet or exceed customer satisfaction and performance metrics * Participate in ongoing training and development programs to enhance customer service skills Qualifications * Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely * Strong problem-solving abilities and keen attention to detail * Active listening skills and the patience to handle customer concerns with empathy * Proficiency in customer service software and basic computer skills * Ability to multitask and manage time effectively in a fast-paced environment * Previous customer service experience preferred * Flexibility to work various shifts, including weekends and holidays, as needed * Strong organizational skills and the ability to prioritize tasks efficiently * Enthusiasm for delivering exceptional customer experiences and building positive relationships * Ability to remain calm and professional under pressure * Basic math skills for processing transactions and handling account-related inquiries Additional Information All your information will be kept confidential according to EEO guidelines.

Created: 2025-12-08