Ticket Taker|Part-time| CFG Bank Arena
Oak View Group - Baltimore, MD
Apply NowJob Description
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim LeiwekeandIrving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes thewaywe do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values: We treat each other fairly and with respect.We act with integrity.We have an entrepreneurial spirit.We give back to our global community.More information at"¯OakViewGroup.com, and follow OVG on"¯Facebook,"¯Instagram,"¯Twitter, and"¯LinkedIn.A ticket taker is a vital member of the Arena staff as they are involved in direct contact with the public. As a representative of the CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guests at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting, entertainment environment.This role will pay an hourly wage of $18.00.For PT roles: Benefits: 401(k) savings plan and 401(k) matching.Please keep posted until 12.31.2024Opening February 2023, CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena will showcase over $200MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue will include a new exterior façade, green scaping and enhanced lighting, this iconic landmark will offer guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena will host 120+ shows annually including the hottest artists on the planet. It will be a cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment awaits in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.Provide exceptional customer service to all guestsPossess a positive attitude and facilitate teamwork and respect among co-workersWelcome guests, provide directions and answer any questions that may arise.Provide assistance to patrons with special needs or wheelchair accessEnforce building policies and event proceduresAssist and direct guests in a variety of situations including emergencies.Direct to guest servicesAbility to work in a fast-paced environmentAbility to remain patient and calm under pressureAbility to stay organizedAbility to use ticketing systemsOther duties as assignedRequired Experience & Qualifications:The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.70% event availability commitment. Event requirement is subject to change with noticeDemonstrated ability to follow instructions and work in a fast-paced environmentMust have strong verbal and written communication skills.Ability to handle stressful situationsMust be 18 years of age or olderPrevious experience in a customer service-based industry is preferredPrevious experience within a sports, entertainment, or related field is preferredWorking Conditions:Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.Extensive time spent with moderate to loud noises.Frequent bending, standing for long periods of time and walking of the buildingAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Created: 2024-05-04