Service Advisor

Service Advisor - Automotive Ford DealershipOur Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.On a typical day, this will include:Upselling additional services using low pressure, high integrity methodsProviding accurate repair/maintenance estimatesAdhering to policies on vehicle care and operationFollowing up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick upReviewing and explaining repairs and associated costs with customersHandling minor customer concerns and complaints and keeping the Service Manager informed of potential issuesMaintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standardsThe Rewards:Competitive compensationA great working environment where you'll be supported by a team of professionalsMedical, Dental & Vision InsuranceLife Insurance PolicyPTODiscounts on vehicle purchasesAdvancement opportunities for high performersThe requirements:Outstanding customer service skillsOEM experience requiredPrevious experience in a similar role would be highly desirableAbout Our DealershipLloyd Vaughn established Vaughn Motors in Bunkie in 1998 and has since grown to 9 locations serving the Central Louisiana area. Lloyd's goal for Vaughn Automotive is to become one of the best known and most respected Dealerships in Central Louisiana, with a long history of outstanding customer satisfaction and service. We have a strong and committed staff with many years of experience satisfying our customers' needs. We are looking for self-motivated individuals interested in advancement in a growing company.If you're looking for a rewarding career using your outstanding customer service skills, apply today.

Created: 2026-01-05