Senior Technical Program Manager

Safebox is a boutique IT-focused management consulting company committed to delivering cutting-edge technology solutions and strategic insights to help our clients thrive in an ever-evolving digital landscape. Our team of dedicated professionals works relentlessly to create exceptional value for our clients.Summary:We are looking to expand our team by adding a highly skilled Senior Technical Program Manager (TPM) / Business Systems Analyst (BSA) (remote) to join our client's Collaboration Products team. This team is responsible for managing the tech stack and ecosystem of the core collaboration technologies for internal employees across the globe; their mission mission is to deliver a streamlined, cloud-based collaboration tech stack that enables collaboration capabilities for internal teams so that they can collaborate effectively.A candidate poised for success will have strong business acumen and experience as a Technical Program Manager as well as experience as a BSA. Critical success factors for a successful candidate include a knack of professional finesse to get things done, the ability to plan ahead, understand dependencies, foresee roadblocks, and take measures to ensure successful project completion. Assertiveness combined with a focus on building partnerships and a solution-oriented mindset are musts for this role. Additionally, the candidate must also be comfortable tactfully managing team members and stakeholders of various levels in stressful situations.Responsibilities:Work as a strategic partner of the business by aligning with business groups on strategic vision and business priorities then be the liaison between business and technologyUnderstand technology capabilities required to support business needsDevelop and maintain a technology roadmap for applications in scope by proactively communicating and collaborating with business stakeholdersLead business requirements gathering sessions and analyze key business processes and requirementsUnderstand business process, issues, use cases, requirements, system integrations, reporting and data flow in depthDrive productivity and creativity by improving existing processes or implementing new business processes through technology solutionsConduct comprehensive analysis of current and future application usage across teams & personasCollaborate closely with technical lead and engineers to translate business requirements into scalable and integrated technology design and solutionDevelop and implement best practices and governance for application access, usage, & data across the organizationWork with business users to document, manage, and prioritize bug fixings and enhancementsDrive enablement program to increase adoption of core applications (training, support documentation, office hours)Support business users on system configuration and administration including identifying system issues and troubleshooting and analyzing potential solutions including workaroundsSupport product development and release lifecycle by working with technical lead and developers to test and release new system functions to ensure on time delivery of new product and features including assisting with new releases and approving all User Acceptance TestingParticipate in sprint planning and other team rituals, on-call for your area as well as other team rituals, with a focus on continual process reflection and improvement over time.Qualifications:10+ years of professional experience5+ years of experience with SaaS technologies used by internal employeesNoted experience with: Asana, JIRA, Airtable AND SmartsheetsExperience in establishing effective business partnerships within and outside the organizationManage customer relationships to gather business requirements and processes to support needs fulfillmentHighly responsive with strong interpersonal and written/verbal communication skillsAbility to work independently, prioritize and juggle multiple deadlines and projects, and keep peers, partners, and supervisors abreast of activitiesProficiency in leading user interviews, requirements gathering, creating, maintaining, and supporting all application development artifacts, including user stories, process flows, screen mockups, data diagrams, business rule definitions, design documents, and reporting scriptsStrong analytical and system design skills, problem-solving skills, and a track record of seeing tasks through to successful completionExperience working in a technical environment and being able to clearly communicate technical concepts to both technical and non-technical audiencesExcellent problem-solving skills, analytical mind, attention to detail, and investigative skillsExperience working with self-service support tools in a high-growth company to promote shift-left initiatives as well as moving information and help from support staff to self-service knowledge repositoriesConsulting, Professional Services, Management, or Project/Program Management experience at a large companyA Bachelor's degree from an accredited university is a must, and an MBA is preferredSAFe Certification (preferred).Location: RemotePlease note:This is an 8 month contract position with possibly for extensionSome hours outside of regular business hours may be requiredDirect application only - we do not accept staffing applications; no Corp to CorpMust be eligible to work in the US; we do not sponsor VisasFailure to answer all application questions may result in automatic rejectionJob Type: ContractPay: $ $120.00 per hourBenefits:401(k)Dental insuranceHealth insuranceLife insuranceVision insuranceApplication Question(s):Do you have 10+ years of professional experience, including at least 5 years supporting SaaS applications used by internal employees?Do you have hands-on professional experience with ALL of the following tools: Asana, Jira, Airtable, and Smartsheet?Have you led user interviews and requirements gathering, and produced artifacts such as user stories, process flows, or design documentation, while managing relationships with multiple business stakeholders?Are you comfortable working independently, managing multiple priorities, and communicating technical concepts clearly to both technical and non-technical stakeholders in a fast-paced environment?Education:Bachelor's (Preferred)License/Certification:SAFe Certification (Preferred)Work Location: Remote

Created: 2026-01-05