INVESTIGATIONS SPECIALIST - CREDIT REPAIR

Micah Abigail LLC is seeking an experienced, detail-obsessed Investigations Specialist to join our fast-growing credit repair and credit restoration firm. This is a high-performance role requiring accuracy, strong critical thinking, and a deep understanding of credit laws, credit reporting, and dispute processing.If you have experience with credit investigations, FCRA, FDCPA, Metro 2, credit bureaus, and digital disputes, this position is for you.To apply: Submit A one-paragraph statement to: explaining why you should be considered for this role (required) CompensationCompetitive pay based on experiencePerformance incentivesFull-time remote roleLong-term growth potential Responsibilities (Daily, Weekly & Monthly)This role involves daily investigations, credit report analysis, and dispute processing across TransUnion, Equifax, and Experian.Daily ResponsibilitiesMaintain Inbox Zero in the investigations inboxProcess all stall letters, collection letters, creditor responses, and bureau responses same dayCheck in and check out through email (required)Update CRM notes with accurate case documentationDraft and send dispute letters (POA & non-POA)Respond to internal team emails and confirm task completionClear iPostal daily (download + upload into client files)Handle all received chargebacks immediately with proper documentationInvestigation & Dispute ProcessingProcess all Round 1-Round 12 investigationsIssue direct-to-creditor and direct-to-bureau disputesDistinguish and prepare Power of Attorney (POA) vs Non-POA lettersCreate custom dispute language using AI toolsIdentify inaccuracies in derogatory items including:CollectionsCharge-offsLate paymentsRepossessionsBankruptciesInquiriesPublic recordsDigital Disputes (TransUnion Required)Complete TransUnion digital disputes dailyUpdate the Digital Dispute Tracker every day (no exceptions)Perform monthly dispute cycles for all active clientsPrioritize "low hanging fruit" each month:CollectionsOld charge-offsClosed-account late paymentsDuplicate or unverifiable itemsComplianceFollow FCRA, FDCPA, CROA, Metro 2 reporting standardsMaintain proper dispute documentation and timelinesSupport escalations, CFPB complaints, and arbitration preparation when needed Required Skills & Experience2+ years in credit repair, credit restoration, or investigationsStrong knowledge of:FCRAFDCPAMetro 2Credit bureau disputesConsumer reporting lawsExperience with:Drafting dispute lettersTransUnion digital dispute systemHandling collection accountsIdentifying reporting inaccuraciesMUST be:Detail-orientedFast, accurate, and dependableAble to work under deadlinesStrong communicatorComfortable working in a fast-paced environmentExperience with CRM systems and case documentation Preferred Skills(Not required, but a huge plus)Arbitration support experienceCFPB/FTC complaint draftingCredit Repair Cloud or DisputeFox experienceLeadership backgroundAbility to train other investigatorsExperience with international team collaboration Who Thrives in This RoleYou are the right fit if you are:Extremely organizedDetail-focusedComfortable with daily structureExcellent at written communicationAble to process investigations quicklyResilient, coachable, and accountableExperienced in credit laws & dispute workflowsOur environment is fast-paced and accuracy-driven "” perfect for high performers. How to ApplyPlease submit:Your resumeA short explanation of your experience with credit investigations(Optional) Examples of dispute success or escalations (no personal client data)We are hiring immediately.Job Type: Full-timePay: $ $25.89 per hourExpected hours: 40 per weekBenefits:Health insuranceOn-the-job trainingPaid time offWork Location: Remote

Created: 2026-01-05