Specialist, Attendee Registration

The Specialist, Attendee Experience (Pharma Congress Experience Required) will work closely with the Event Experience Manager to understand the program goals and objectives and lead registration to all assigned programs.  The Specialist focuses on attendee management, reporting and client needs outlined by the Event Experience Manager and can work independently. The Specialist works effectively and efficiently with the internal support teams and external clients and complies with the corporate and/or pharmaceutical guidelines. *Pharma Congress experience is required for this role.What you will do here:Follow and build client SOPs as requiredQualify attendee informationManage hotel accommodations and changesMaintain meeting database with continual updates/changesProvide reportable information for your meetings in a timely manner  Meet deadline expectationsManage all attendee communication. Examples include event invitations, reminders, travel letters, communication emails, and surveysProvide quality control processes. Examples include Ground Manifest vs. A/D Manifest, Hotel Rooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest, HCP reporting clean up Provide onsite preparation assistance. These services would include, but are not limited to badge layout/production, onsite sign in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipmentAssist in website testingTechnical Support and/or Digital Production on virtual eventsResearch 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.)Work on complex programs with numerous participant types, complicated web builds, and extensive reportingHandle issues and challenges onsite and overcoming them by thinking outside the boxAbility to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.)Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out)Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B) Use and develop event registration sites outside of CventUnderstand, develop, and design mobile event apps, including how to provide customer assistance on the download and use of the appClearly and effectively communicate to each vendor the requirements and specifications needed, negotiate cost savings, and manage payment/reconciliation processInitiate, plan, execute, control, and close out attendee registration projectsManage meeting profiles and statuses in event softwareCreate and manage client and internal timelinesWho you will work with:Reporting to a Manager or Director, Attendee Experience, Event Management ServicesInternal team members from multiple departmentsExternal clients and key stakeholdersWhat we expect:Details of these areas are shared during interviews and monthly reviews:Cultural ExcellenceRole Level FunctionEmotional Intelligence What you will bring:College degree or equivalent experienceMinimum 4+ years of experience in the meetings industryProven excellent oral and written communication skills in both internal and client-facing environmentsDemonstrated track record of successfully managing multiple projects simultaneouslyRegistration experienceExtensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a BoxKnowledge of virtual and hybrid event optionsProficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point)Including mail merges, agenda creation, tables, etc. in WordIncluding advanced knowledge of excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.)What we provide:Competitive salaryHealth, Dental, Vision and Life Insurance options401K planPaid holidaysAccrued personal time off for vacation and sick leaveLaptop, additional monitor, and mobile phoneGlobal Giveback program for volunteer serviceRemote Office / Work from home, or option to work in our corporate headquarters located near MilwaukeeWho we are:M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.GLOBAL HEADQUARTERS: Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone associates located throughout the US, UK, Latin America and Asia Pacific Regions

Created: 2026-01-08