Member Service Representative

YOUR PATH. OUR PURPOSE.At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your PENSATIONFull-Time Non-Exempt$18.00- $24.30/hourly*This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education and skill level.BENEFITSOur goal is that you feel successful, supported, and balanced in all aspects of your life To assist with this, we offer:Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their familiesTelemedicine for part-time employeesPaid Group Life and Disability InsuranceEmployee Assistance ProgramTuition Reimbursement Program401K Retirement SavingsEmployer 401K Retirement Contributions & Matching upon eligibilityDiscretionary Annual Incentive Bonus based on eligibility criteriaPaid Time Off per Full Calendar Year:10 hours of PTO per month (prorated for reduced full-time and part-time)Paid Birthday HolidayPaid Wellness DaysUp to 24 hours of Paid Volunteer Time annually11 Paid HolidaysAnd MoreRequirementsEducation & ExperienceHigh school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience. RESPONSIBILITIES OF THE MEMBER SERVICE REPRESENTATIVEMember ServiceProcess member transactions while creating a positive member experienceConsistently balance checks and cash drawerReceive consumer loans, home loans, and other payments, and ensure accuracy when posting to the computer Add basic accounts including certificates of deposit, money markets and share accounts to an existing membershipPost IRA and HSA contributions and withdrawals as needed to serve membersService SellingPromote, explain, issue, and cross-sell other credit union services such as electronic services, debit and credit cards, and new deposit and loan accountsReferrals to our partners in our Mortgage Department and Horizon Retirement and Investment (HRI)Technical SkillsMaintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by tellersMaintain an up-to-date and comprehensive knowledge of all related policies, procedures, and rules and regulations, including robbery proceduresABOUT HORIZON CREDIT UNIONFounded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we've expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way.Let Horizon Credit Union help you reach your goals. Apply now to start your journey.

Created: 2026-01-10