Membership Operations

Company Overview#LI-RemoteShriners International is a fraternity based on fun, fellowship and the Masonic principles of brotherly love, relief and truth. The possibilities for having fun as a Shriner are endless. Our local Shrine Centers (chapters) around the world have thousands of activity-based clubs, units and events that provide ways for members to connect with each other in a fun environment. A unique aspect of our local chapters is that creativity is encouraged, and if a club for a particular activity doesn't exist, members are empowered to create one.Job OverviewThe Membership Operations & Projects Director is the business owner responsible for creating the strategy and implementing the systems processes for the successful initiation, execution, monitoring, and closure of all membership projects and as requested by the organization. This position will work with project sponsors, the membership project specialist, and liaise with interdepartmental stakeholders to ensure project goals and objectives are accomplished through leading multi-disciplinary teams. Additional oversight includes ensuring committee reports, data requests, and other administrative tasks related to the Office of Membership Development are completed in a timely and accurate manner through the direct supervision of a project specialist.The pay range for this position is $91,460 - $137,190 annually. Compensation is determined based on years of experience and departmental equity.ResponsibilitiesOperate with an entrepreneurial spirit to identify, deploy, and maintain an enterprise-wide education learning management system to efficiently manage and advance education resources to specific outcomes. This includes identifying education technologies, programs (learning management system), and processes for deployment in the membership department with a staged rollout across the organization.Draft a project toolkit or project-scheduling tool as a strategic resource at the initiation of all existing and new membership programs/event. Schedule and assist with the implementation of cross-functional kick-off meetings to help set project goals (when necessary), staff roles and responsibilities, timelines (via a Gantt chart) and outcomes.Provide ongoing project support to ensure milestones are completed in a timely manner and stated outcomes are achieved through coordination of staff resources including working with project sponsors, project specialists, interdepartmental stakeholders and external vendorsOversees and assign tasks for the membership project specialist including providing coaching and guidance on work product for direction and improvement. Manage and approve time for team members in Kronos Time Reporting System and work with the Chief Membership Development Officer to conduct performance appraisals and periodic reviews throughout the yearManage the planning and implementation of Temple support programs including dues notices, dues cards, quarterly Board reports, and Temple framework projects, e.g. hospitality contract templatesParticipates in the planning, implementation and evaluation of identified strategic operations and activities to support the Office of Membership Development. This includes managing special projects assigned to support membership programsDevelop, implement and evaluate systems and processes for Temple and Noble inquiries related to membership development and oversee allocation of support/resources to address these requests. This includes creating processes for ongoing administrative support in the areas of shipping, mailings, daily mail distribution, meeting requests, supply orders, answering emails and processing callsDevelop, maintain and report on a master schedule for all membership projects to ensure that the team is meeting deadlines and outlined performance measuresQualificationsRequired:5 years of project management experience3 years of supervisory/management experience3 years of Association, Fraternal or Chamber Management experienceBachelor's Degree in Business, Project Management or Program ManagementPreferred:CAPM or PMP certificationCAE certificationASAE

Created: 2026-01-13