Customer Success Advocate

**Completion of all pre-screening questions is required for consideration in the selection process**OverviewCustomer Success Team members are the all-around, front line customer resource for the TrueLearn family of brands (TrueLearn, Apex, Picmonic, COMQUEST and Medality). They handle technical questions about our products, address billing issues, promote and sell products, and generally do whatever it takes to help our customers feel well-taken care to succeed in licensure and board preparation. You will need sound judgment, some technical knowledge, strong tact and diplomacy, and the talent to think "off-script" to deliver the best solution in a timely, efficient addition to working closely with customers, this position will ask you to determine customers' needs and desires and relate it to the current product and future feature this position you will report directly to the Senior Customer Support Manager.ResponsibilitiesBecome an expert in Medality, Picmonic, Apex, COMQUEST and TrueLearn's products and servicesProvide support via chat, email, and phone to cover Medality, Picmonic, Apex, COMQUEST and TrueLearn's products and servicesAchieve customer success objectives by fully understanding customer needsUnderstand and execute technical support processesResolve technical issues for customersCommunicate and troubleshoot with customers to solve problems through email and phoneAssist in creating and executing strategy to meet company goals and objectivesSuggest and assist in implementing improvements to technical support processEnsure every conversation is closed out with a delighted customerCollaborate cross functionally with engineering, sales, product, and other departments on identified projects to ensure successful customer outcomes and meet overall company objectives and metricsSkillsA bachelor's degree or the equivalent experience is requiredProfessional, with strong written and oral communication skillsMeticulous attention to detail with commitment to qualityStrong love of helping others succeedBe a people person that is results driven with a positive attitude and supportive of teammatesComputer skills including Google Suite and Microsoft Office and general comfort with technologyGreat team player, a self-starter, organized, consistent, has good time management skills with the ability to quickly learn and adapt to an ever-changing and fast paced environmentAbility to work some evening hours and weekendsPreferred background in medical education, medical terminology, or educationPreferred familiarity with ticket queues such as SalesforceJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceCompensation Package:Yearly bonusSchedule:Monday to FridayEducation:Bachelor's (Required)Experience:Google Suite: 1 year (Required)Work Location: RemoteJob Type: Full-timePay: $45, $48,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceApplication Question(s):A customer is upset because they believe a feature should be included with their subscription, but it isn't. How would you respond?Write a brief response to a customer who is frustrated about a delayed reply.Describe any experience supporting customers in healthcare, education, or other technical fields.What support tools or ticketing systems have you used, and how do you stay organized when handling multiple requests?Education:Bachelor's (Required)Experience:Google Suite: 1 year (Required)Work Location: Remote

Created: 2026-01-14