Field Technician

Qualifications & SkillsRepair all system-related peripheral equipment Perform preventive maintenance and repair, as needed, on all thermal ticket printers, computers, report writers, CRTs, modems, terminal servers and networking and data communications gearTroubleshoot repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephoneMake regularly scheduled preventive maintenance visits to all assigned client and ticket center locationsContinually improve understanding of current technical issues, devices, and technologies associated with systems.  Ensure an understanding of system wiring, connectivity, and methods for utilizing device indicators to assist in troubleshootingProvide support and training for all outletsAll other duties as assignedGenerate weekly reports assessing the client system's security and application statusConduct routine training sessions with other Field Technicians on new or revised topicsOrganize in advance and lead weekly meetings with topics as directed by ManagementGenerate and maintain a library of training material for newly hired Field Technicians and continuing education for all Field TechniciansFollow up with the Field Tech team to ensure timely submission of deliverablesAct as a 'second level' escalation source for Field Tech questions and issuesDocument recurring issues for escalation via ManagementRequirementsMinimum two (2) years technical experienceTechnical Degree or equivalent. A+ and Network + preferredKnowledge/experience with hardware, equipment, systems, and applicationsPrior experience generating reportsExcellent communication skills, both verbal & writtenDetail-oriented, organized, and has a proven ability to follow up on tasksSelf-starter, able to prioritize and work independentlyAbility to work well with others and provide constructive feedbackStrong listening skillsAbility to work effectively under pressureReliable transportationTop TDC Perks & BenefitsMedical, Dental, and Vision CoverageDisability Benefits (short term and long term) Company Contributed 401K Plan Paid Time Off and Holidays Paid Parental Leave Access to Free Tickets to Baseball Games & MLB.TV Discounts at MLB Store |  Employee Assistance Programs (EAP) Onsite/Online Training & Development Programs Tuition Reimbursement Life and Accidental Death Insurance Pet Insurance Why MLB?Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our "workforce athletes" to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America's pastime to best serve its fans for decades to come.California Residents: Please see our California Recruitment Privacy Policy for more details.Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at Requests received for non-disability related issues, such as following up on an application, will not receive a response.Are you ready to Step Up to the Plate? Apply below

Created: 2026-01-14