Senior Business Analyst

Job SummaryThe Lead Business Systems Analyst plays a critical role within the Information Technology Project Management Office. This role leads complex system analysis efforts, translating business needs into scalable solutions and drives consistency, governance, and best practices across projects. This role will partner closely with business users to support applications, improve processes, and enable data-driving decision making.Essential FunctionsManage business requests for new initiatives involving our collaboration platformsCreate documentation, including but not limited to project charters, use cases, business requirements documents, and budgetsWork with various IT teams to determine the best solutions for business user requirementsValidate solutions being developed in our collaboration platformsCoordinate both internal testing and end user testingMay create end user training guidesProvide support and performing day-to-day administrative tasks, including:Meet with business users to gather, clarify and validate requirements in discovery sessions.Process mapping creating "As-Is" and "To-Be" process flows.Bridge business needs and project execution, focusing on requirements, process improvement, and data analysis to ensure projects align with strategic goals.Verify issues are resolved and facilitate business validation of completed changes, update all impacted documentationSince we are a publicly traded company, we must be mindful of SOX governance. You will need to adhere to all policies and procedures regarding computer usage, Change Management and Source Code Control.QualificationsBachelors Degree or equivalent experience in Computer Science, Information Systems, or commensurate experience required.7+ years of related experience as Business Analyst supporting enterprise IT initiatives, PMO-led programs, or large cross-functional projects.SDLC Methodologies - Strong understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and ability to adapt analysis techniques accordingly.Workshop Facilitation - Ability to facilitate workshops, stakeholder interviews, and working sessions to drive alignment and formation Architecture: Experience with information architecture and content lifecycle munication Skills: Strong verbal and written communication skills, with the ability to effectively communicate across all layers of the organization.Analytical Skills: Strong analytical skills, solid understanding of IT technical issues, and aptitude for analytical anizational Skills: Excellent organizational skills focusing on controls, processes, and procedures.Travel: Minimal travel is required.Business Acumen: Ability to grasp and comprehend business functions and their implications on IT projects.Maintain and update project documentation, including requirements, process flows, and system specificationsTrack and manage action items, risks, issues, and dependencies across active projectsPrepare agendas, materials, and notes for project meetings, workshops, and steering committeesMaintain project plans, timelines, and status updates in PMO tools (e.g., ServiceNow, MS Project, Smartsheet, Jira)Coordinate and support testing activities, including test scripts, defect tracking, and UAT sign-offTrack project milestones and deliverables to ensure alignment with approved scope and timelinesMaintain system and project metadata for reporting, audits, and executive reviewsSupport change management activities, including documentation, communications, and training coordinationAssist with vendor coordination, meeting scheduling, and follow-ups as neededMaintain standardized templates, artifacts, and PMO best practicesEnsure documentation and artifacts are audit-ready and stored in approved repositoriesSupport release planning and post-implementation validation activities

Created: 2026-02-05