Director of Property Management

CompanyOur client is a privately held commercial real estate development firm headquartered in Orange County, California, with a primary focus on the development, redevelopment, and repositioning of commercial real estate assets across the Western United States. The firm's portfolio is primarily composed of state-of-the-art industrial properties, along with experiential and grocery-anchored retail assets, representing approximately 1.4 million square feet of developed and repositioned assets under management as well as 870,000 square feet of additional pipeline developments throughout Western U.S. markets.The firm operates as a vertically integrated developer, managing projects across the full lifecycle"”from site acquisition and entitlement through design, construction oversight, leasing, and ongoing asset management. Our client is also an active acquiror of core, core plus and value-add assets. The firm maintains a disciplined investment approach centered on capital efficiency, and risk mitigation. The firm partners closely with its family-office capital provider, institutional lenders, business partners, and third-party consultants to execute projects under conservative leverage structures and clearly defined return and covenant parameters.PositionReporting directly to the Senior Vice President of Investment Management, the Director of Property Management is responsible for providing leadership and oversight for the day-to-day operations of a portfolio of industrial, retail, and office properties. This role is accountable for the consistent execution of property management standards across the portfolio, including operational performance, tenant satisfaction, financial outcomes, risk management, and regulatory compliance. This position requires a hands-on, detail-oriented operator with a strong understanding of the operational nuances of commercial real estate asset classes to mostly include industrial and retail, including building systems, tenant use profiles, safety requirements, and service delivery expectations. The Director is expected to demonstrate a high degree of ownership, proactively identifying issues, driving solutions, and maintaining operational continuity across a growing and geographically diverse portfolio.The Director of Property Management works in close partnership with executive leadership and cross-functional teams"”including asset management, development, leasing, and external service providers"”to protect and enhance asset value throughout the full lifecycle of ownership. This role emphasizes collaboration and coordination while maintaining disciplined execution of budgets, contracts, and policies, alongside responsiveness to tenant needs and evolving market conditions, ensuring properties operate efficiently, safely, and in alignment with the firm's long-term investment objectives.ResponsibilitiesProvide direct, hands-on oversight of day-to-day property operations across the commercial portfolio, maintaining close physical and operational proximity to assets and tenants to ensure high service levels, rapid issue resolution, and consistent execution of company standards.Serve as the primary tenant-facing operational leader, building and sustaining strong relationships with tenants through regular communication, site presence, and proactive responsiveness, with a focus on retention, satisfaction, and long-term occupancy stability.Maintain a detailed working knowledge of lease documents, including operating expense provisions, NNN structures, CAM recoveries, repair obligations, insurance requirements, and default remedies; ensure leases are administered accurately and consistently across the portfolio.Lead rent collection and accounts receivable oversight, working proactively with tenants and internal accounting teams to minimize delinquencies, resolve discrepancies, and enforce lease terms as partnership with asset management and accounting, prepare and manage annual operating budgets, forecasts, and financial reporting, including CAM and NNN reconciliations; deliver quarterly variance analysis and clear explanations of performance drivers.Oversee and actively manage CAM reconciliations, ensuring accuracy, transparency, and defensibility; respond directly to tenant inquiries and audits related to operating expenses.Conduct regular, in-person property inspections to identify maintenance needs, safety concerns, capital requirements, and operational inefficiencies; ensure timely corrective action and follow-through.Negotiate, contract, and manage third-party vendors and service providers, balancing cost efficiency with service quality; hold vendors accountable to performance standards, safety protocols, and contractual obligations.Develop and implement property management reporting and KPIs, including monthly and quarterly operational and financial dashboards to support asset-level and portfolio-level decision-making.Establish, document, and refine standard operating procedures (SOPs) for property management operations, tenant onboarding, acquisitions integration, and vendor management to support scalability and consistency.Plan and manage capital expenditure (CapEx) programs, including long-term maintenance planning, reserve allocations, and coordination of capital projects in alignment with asset business plans.Oversee tenant onboarding, tenant improvement projects, and move-in/move-out processes, coordinating closely with leasing, construction, and external consultants to ensure timely, cost-effective execution.Ensure insurance compliance, risk management, and safety protocols across the portfolio, including oversight of policies, certificates, inspections, and incident response.Monitor and collect tenant sales data where applicable and ensure timely, accurate reporting.Ensure all property-related financial obligations"”including utilities, service contracts, insurance premiums, property taxes, and other recurring expenses"”are reviewed and paid accurately and on time.Oversee security and access controls, including lighting, surveillance systems, locks, and access protocols, ensuring tenant safety and asset protection.Monitor tenant compliance with lease obligations, identify and report violations or defaults, and coordinate resolution strategies with asset management and legal counsel as needed.Collaborate closely with leasing, accounting, asset management, development, and construction teams to ensure seamless information flow, aligned decision-making, and optimized property performance.Support lender reporting, audits, and compliance requirements, providing accurate operational and financial data as required.Obtaining estimates from tax consultants, insurance providers, and HVAC and roofing vendors during due diligence for new acquisitionsContract management, including coordination with legal counsel to negotiate and execute tenant-related agreements such as consent letters, landlord waivers, and access or license agreements.Requesting, reviewing, and maintaining tenant certificates of insurance (COIs) and financial documentation.Ensuring tenant compliance with WAIRE requirements, where applicable.Performing CPI calculations and preparing rent increase notices.Coordinating utility transfers in collaboration with accounting, including pre-closing activities for new acquisitions and ongoing management during tenant move-in and move-outQualificationsBachelor's degree in Real Estate, Business Administration, Finance, Engineering, or a related field; advanced coursework or professional certifications (e.g., CPM, RPA, LEED) preferred.7-10+ years of progressive property management experience, with deep, hands-on exposure to commercial assets, namely industrial and retail (including single-tenant and multi-tenant industrial facilities).Demonstrated expertise in commercial lease structures, including NNN and modified gross leases, CAM and operating expense recoveries, annual reconciliations, audit support, and tenant communications related to expense pass-throughs.Strong proficiency in the use and administration of Yardi systems.Strong command of property-level financial management, including operating budgets, forecasting, variance analysis, capital planning, and coordination with accounting teams to ensure accurate and timely reporting.Proven ability to read, interpret, and administer leases in detail, ensuring compliance with tenant obligations, expense allocations, repair responsibilities, insurance requirements, and default provisions.Experience operating in a hands-on, asset-proximate role, with regular site presence, direct tenant interaction, and accountability for day-to-day operational outcomes.Demonstrated leadership capability, including experience managing internal staff and third-party property managers and vendors, with a track record of setting expectations, driving accountability, and maintaining service quality.Strong communication and interpersonal skills, with the ability to build trust with tenants, ownership, lenders, and internal stakeholders while operating effectively in a nimble, entrepreneurial environment.

Created: 2026-02-05