Vice President, IT Infrastructure & ITSM (Remote)

About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.   Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.   By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary PurposeLocation: Remote (Boston area preferred) Reports to: Chief Information Officer (CIO) Total Team Size: 35 Direct Reports: 5 (Directors / Managers)     The Vice President of IT Infrastructure & End User Services is responsible for the strategy, delivery, and operational excellence of the company's global IT infrastructure and end-user technology ecosystem. This role oversees all core infrastructure platforms as well as end-user computing, service management, and IT operations, ensuring secure, reliable, and scalable technology services that enable business productivity and growth.   This leader will balance strategic vision with operational rigor, driving modernization across data center, cloud, network, security, end-user services, and ITSM while leading and developing a high-performing technical organization. Essential Functions  Enterprise Infrastructure Leadership Provide end-to-end ownership of IT infrastructure services, including: Data Center operations (on-prem and hosted), Virtualization platforms, Networking & perimeter security, Cloud infrastructure, Microsoft Exchange, Application and database infrastructure, Enterprise contact center platforms: Cisco and Five9 Ensure infrastructure platforms meet requirements for availability, performance, scalability, security, and disaster recovery  Define and maintain architecture standards, roadmaps, and lifecycle management across all infrastructure domains   End User Computing (EUC) & Workplace Technology Own the end-user computing strategy, including, Endpoint devices (laptops, desktops, mobile), Operating systems, patching, and endpoint security, Virtual desktops and remote access technologies, Device lifecycle management and standardization Ensure a high-quality employee technology experience for distributed and remote workforces Partner with HR and business leaders on onboarding, offboarding, and workforce enablement technologies   End User Support & IT Service Management (ITIL)   Lead End User Support and Service Desk operations, including Tier 1-3 support models Establish and mature ITIL-aligned service management practices, including: Incident, problem, and change management, Service request fulfillment, Asset and configuration management (CMDB), Knowledge management and continual service improvement   Define and track SLAs, KPIs, and customer satisfaction metrics Drive service automation, self-service capabilities, and operational efficiency   Cloud, Modernization & Automation Lead hybrid and multi-cloud strategies, including governance, security, and cost optimization (FinOps) Drive infrastructure modernization initiatives: Automation and Infrastructure as Code (IaC)   Platform consolidation and standardization   Migration from legacy systems to cloud and SaaS solutions Collaborate with Application, Data, and Security teams to support cloud-native and modern application architectures   Security, Risk & Compliance Partner closely with Information Security leadership to ensure infrastructure and EUC environments align with: Security architecture and policies   Regulatory and audit requirements Incident response and business continuity planning Ensure infrastructure readiness for audits, penetration testing, and disaster recovery exercises   People Leadership & Organizational Development Lead, mentor, and develop a team of infrastructure, EUC, and operations managers and senior engineers Build succession plans and career paths for technical and leadership talent Foster a culture of accountability, service excellence, and continuous improvement  Financial & Vendor Management Own infrastructure and end-user services budgets, including CapEx and OpEx Manage strategic vendor relationships, contracts, and renewals Evaluate emerging technologies and vendors to support business and operational goals  Executive Partnership & Business Enablement Serve as a trusted advisor to the CIO and executive leadership team Translate complex technical topics into business impact, risk, and value Support business growth initiatives, M&A integrations, and operational scaling SUPERVISORY RESPONSIBILITIESThis position has supervisory responsibilities over the Information Technology (IT) function Qualifications 15+ years of IT experience, with at least 5 years in senior leadership roles managing managers and large teams Proven experience leading enterprise-scale IT infrastructure and end-user services organizations Strong expertise in: Data center and virtualization technologies (Nutanix, VMware, Citrix) Networking and security platforms (Meraki, Fortinet, Cisco) Cloud platforms (Azure, Google Cloud) Microsoft Exchange and collaboration tools Application and database infrastructure End user computing and workplace technologies ITIL-based IT service management Contact center platforms (Cisco, Five9) Demonstrated success in hybrid cloud architectures, DR/BCP, and high-availability environments Strong financial acumen with experience managing large budgets and vendors Excellent executive communication and stakeholder management skills   Preferred Qualifications ITIL certification (Foundation or higher) Cloud and infrastructure certifications (Azure, VMware, Nutanix, Cisco) Experience supporting remote-first or globally distributed organizations Background in regulated, high-availability, or customer-facing environmentsPhysical RequirementsSit while answering phones or reply to emailsUse hands and fingers to handle, control or feel objects tools or controlsRepeat the same movements when entering dataSee details of objects that are less than a few feet awaySpeak clearly so listeners can understandUnderstand the speech of another personFocus on one source of sound and ignore othersHear sounds and recognize the difference between themSee differences between colors, shades and brightness Benefits SummaryAll full-time employees working an average of 30 hours or more per week are eligible for the following benefits:Holiday & Paid Time Off (pro-rated for Part-Time employees)Medical/PharmacyDentalVisionEmployer-Paid Short-Term DisabilityEmployer-Paid Employee Basic Life & Accidental Death and DismembermentVoluntary Employee Life & Accidental Death and DismembermentVoluntary Spousal LifeVoluntary Dependent LifeHospital Indemnity, Accident and Critical IllnessCommuter/Transit AccountHealthcare Flexible Spending AccountDependent Care Flexible Spending AccountHealth Savings Account 401(k) with employer matchEmployer-Paid Employee Assistance Program (EAP)Employee Discounts  Salary Range $191,700.00 - $287,600.00 / year Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO StatementSome positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Created: 2026-02-08