Dispatcher - Window and Door Field Service

Job Description Dispatcher - Window and Door Field Service in Venice, FL.Schedule: Monday - Friday from 7:30 to 4:00 ;Compensation Range: $ - $ (depending on experience)As a Dispatcher - Window and Door Field Service, at PGT Innovation (Part of MITER Brands) you'll play a key role in coordinating service technicians and ensuring timely, efficient, and high-quality service delivery. You'll manage scheduling, communication, and logistics to support our commitment to customer satisfaction and operational excellence.Join MITER BrandsTM - Where Innovation Meets Craftsmanship. MITER BrandsTM is more than a window and door manufacturer"”we're shaping the future of residential living. As the powerhouse behind trusted names like Milgard, MI Windows & Doors, and PGTI, we're one of the nation's largest suppliers of vinyl windows and patio doors, with state-of-the-art facilities across the country.ResponsibilitiesReceive service requests from processors and determine technician needs.Scheduling appropriate service techs and coordinate multi-tech jobs.Open service lists, prioritize older and urgent cases, Logistics Planning Map service locations and communicate availability to municate with techs regarding job outcomes, site issues, and part orders.Monitor techs' time off, redirected time, and cross-area support.Request parts, close services, and balance workloads across teams.Identify root causes and prioritize tasks effectively.QualificationsStrong organizational and communication skillsProficiency with Outlook and scheduling toolsAbility to work independently and collaborativelyOffice-Based Frequent sitting, walking, and standing in a typical office setting.Manual Dexterity Regular use of hands and fingers for office munication Oral and auditory capacity for phone and in-person interactions.Attendance Consistent daily presence required to maintain service levels.What We OfferOur benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.- Three comprehensive Medical plan optionsPrescriptionDentalVisionCompany Paid Life InsuranceVoluntary Life InsuranceSupplemental Hospital Indemnity, Critical Illness, and Accident InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilityPaid time off (PTO) and paid Holidays401k retirement plan with company matchEmployee Assistance ProgramTeladocLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramTuition ReimbursementYearly Wellness ClinicMITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

Created: 2026-02-09