License EAP Counselor - Remote (Second Shift & ...

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.The Optum family of businesses is seeking a License EAP Counselor (Remote) to join our team. As a member of the Optum Behavioral Care team, you'll be an integral part of our vision to make healthcare better for everyone.If you are in California, you will have the flexibility to work remotely* as you take on some tough challenges.Work Schedule: Tuesday - Saturday: Full-Time at 40 HPW (Second Shift & Weekends)The License EAP Counselor (Remote) is a professional position responsible for providing counseling telephonically or onsite for behavioral health and employee assistance services. Includes assessment and triage, short-term problem resolution, and referrals.Primary Responsibilities:Assesses and interprets customer needs and requirementsIdentifies solutions to non-standard requests and problemsSolves moderately complex problems and/or conduct moderately complex analysesWorks with minimal guidance; seeks guidance on only the most complex tasksTranslate concepts into practiceProvides explanations and information to others on difficult issues. Coaches, provide feedback, and guides othersActs as a resource for others with less experience Additionally, Licensed Specialists conduct telephonic, on-line (chat) and video consultations with individual membersProvides clinical expertise to conduct a thorough assessment of risk to self or others, clinical screening for substance abuse and medical co-morbidities for member callsSolution Focused Consultation, Motivational Interviewing, and short-term problem resolution are the clinical modalities used to develop an individualized action planWithin the context of the consultation, the EAP Specialists guide individuals to appropriate benefits and resources provided by employer, community, and other cross-carrier vendorsEAP Specialists coordinate and facilitate the response to high-risk situations through consultation with licensed staff or leadershipYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:Masters / Doctoral degree in a recognized behavioral health disciplineCurrent, unrestricted, state of California license at the independent practice level2+ years of post Masters experience in counseling, Psychology, Social Work, or related field, or a CEAP designationFamiliarity with EAP services, including intake processes, referral coordination, and crisis intervention protocolsDesignated quiet workspace and access to install secure high-speed internet via cable/DSL in your homeReside in the state of CaliforniaPreferred Qualifications:CEAP (or eligible to obtain)EAP experienceExperience in call center operations, ideally within an Employee Assistance Program (EAP) or similar behavioral health environmentExperience in settings such as managed care, private or public clinics, with emphasis on mental health, chemical dependency, and workplace issuesProficiency using Electronic Medical Record (EMR) systems and MS Office applications (Outlook and PowerPoint)Proven solid written and verbal communication skillsProven solid interpersonal skills and the ability to work effectively among different levels of management and personnelProven solid organizational skills with the ability to manage stressful situations and multiple competing priorities*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Created: 2026-02-13