Specialist Account Resolution

About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.   Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.   By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary PurposeThe Account Resolution Specialist, Accounts Receivable Management Team, is assigned a portfolio of accounts and is responsible for managing the entire order-to-cash cycle thru payment remittance while delivering excellent customer service to support both the customers and internal business partners.   Essential FunctionsESSENTIAL FUNCTIONS Manage, control, and own all activities and functions in accounts receivableInteract with customers to perform daily collection, sending follow up, tracking and inputting of collections, account reconciliation, and resolving disputed chargebacksPartner with sales management and customer service management to ensure the highest level of professionalism and customer service in resolution of outstanding issues.Maintain a strong working relationship with all customersResearch and resolve accounts receivable balances discrepancies with customersTimely and expeditious resolutions of disputes and billing inquiresMonitor, review, and audit collection postings to ensure accurate recording, to reduce errorRegularly monitor and analyze third-party portals determine past due and over past due invoices, promptly follow up with customers, implement appropriate actions to collect and resolve any issues delaying payments, and to pursue proactive collection action all the timeCollaborate with the sales department regarding customer accounts on a timely basisFrequently review POs to ensure they are up to dateComplete request for mechanics lien with the service USS utilizes to send to customerResearch contractor licensesPartner with third party collection agency when necessaryPartner with the legal team on accounts where the customer filed bankruptcySuggest account adjustments, small balance write-offs, and escalate uncollected balances for write offsMeet defined department goals, monthly activity metrics and KPIsProactively identify trends and assist in implementing process improvementsPerform other duties as assigned SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.  QualificationsQUALIFICATIONS  EDUCATION Min/Preferred Education Level Description Minimum   or equivalent years of experience   EXPERIENCE Minimum Years of Experience Maximum Years of Experience Comments 3 5 Credit and Collections, Accounts Receivable, Customer Service or in a related field and/or training; or equivalent combination of education and experience  ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES Excellent customer service skills, detail-oriented, reliable, professional attitude, and a self-starterKnowledge of Accounting principles and practicesAbility to demonstrate strong professional communication skills, both oral and writtenKnowledge of principles and processes for providing customer service including quality service standardsProficient in Microsoft Excel, Word, and PowerpointStrong organizational, collaboration and time management skillsAbility to perform mathematical computations, such as percentages, fractions, addition, subtraction, multiplication and division quickly and accuratelyAbility to focus/concentrate to deliver expected work products, even while performing a task over a period of timeStrong problem-solving skills, documentation skills, research and resolution skills, and multi-tasking skillsAbility to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness  Physical RequirementsPHYSICAL REQUIREMENTS  Demand Frequency Sit while answering phones or reply to emails Constant Use hands and fingers to handle, control or feel objects tools or controls Frequent Repeat the same movements when entering data Frequent See details of objects that are less than a few feet away Constant Speak clearly so listeners can understand Frequent Understand the speech of another person Frequent Focus on one source of sound and ignore others Frequent Hear sounds and recognize the difference between them Frequent See differences between colors, shades and brightness Frequent Benefits SummaryAll full-time employees working an average of 30 hours or more per week are eligible for the following benefits:Holiday & Paid Time Off (pro-rated for Part-Time employees)Medical/PharmacyDentalVisionEmployer-Paid Short-Term DisabilityEmployer-Paid Employee Basic Life & Accidental Death and DismembermentVoluntary Employee Life & Accidental Death and DismembermentVoluntary Spousal LifeVoluntary Dependent LifeHospital Indemnity, Accident and Critical IllnessCommuter/Transit AccountHealthcare Flexible Spending AccountDependent Care Flexible Spending AccountHealth Savings Account 401(k) with employer matchEmployer-Paid Employee Assistance Program (EAP)Employee Discounts  Salary Range $21.66 - $30.33 / hour Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO StatementSome positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Created: 2026-02-20