Chief of Workforce & Staff Development

**Agency**Dept of Health and Human Services**Division**Social Services**Job Classification Title**Human Services Program Manager III (NS)**Position Number**65035387**Grade**NC22The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.**Description of Work**The primary purpose of this position is to lead change to improve and sustain safety, permanency and well-being outcomes for children through the oversight of the statewide Child Welfare workforce development and training system to build capacity in all 100-county department of social services and state child welfare staff as well as private providers.This position is responsible for exploring, installing and implementing a child welfare continuous quality improvement model (CQI) using implementation science to improve the safety, permanency and well-being outcomes for children through the alignment of statewide staff development training and workforce development, in accordance with state and federal law, rule and policy. This chief position directly supervises one Administrative Associate and one HSPM II, Staff Development Manager. The statewide Child Welfare Workforce & Staff Development Section consists of one staff development manager (HSPM II), one training manager (HSPM I), one workforce coordinator (HSPC II), eighteen curriculum developer and trainers (HSPC II) and two administrative associates.Other critical management duties include the Child Welfare Workforce Coordination and all of initiatives around Workforce Development: CWEC-Child Welfare Education Collaborative; Workforce Recruitment and Retention Efforts; Oversight of ongoing curriculum development and revisions as necessary; Coordination of contracts with university partners as well as the recruitment of additional training resources to meet the on-going state child welfare training needs.The position serves on the Child Welfare Executive Management team and acts on behalf of the Deputy Director of County Operations to fulfill the mission and vision of the Section in alignment with Department, Division, state and federal priorities.**Knowledge Skills and Abilities/Management Preferences**Salary Range: $75,925 - $148,054Recruitment Range: $75,925 - $107,816*Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.**The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.** Direct or indirect experience in program areas and supportive programs for all child welfare programs; including Child Protective Services, In-Home Services, Foster care and Adoption Services; Child Welfare Training, Program Monitor and the local service delivery system through the county departments of social services.* Experience in interpreting federal law and regulations and state law, policies and procedures.* Experience in supervising staff of professional and support positions.* Demonstrated skills to study quantitative and qualitative information of automated systems using relational database concepts to identify ways to achieve long range goals and meet vision of the agency.* Experience and demonstrated skill in change management and implementation science; and lead CQI change efforts to improve safety, permanency and well-being outcomes for children.**This position is 100% federally funded.****This position will close at 11:59 p.m. the night before the end date.****The Division of Social Services (DSS)** provides direct services that address issues of poverty, family violence and exploitation.We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.**Compensation & Benefits:**The State of North Carolina offers excellent comprehensive benefits.Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).Employees also receive paid vacation, sick, and community service addition, paid parental leave is available to eligible employees.Visit website for**Supplemental and Contact Information**The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.For more information about DHHS: .DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised accordance with the Governor’s , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.We invite all potential applicants to apply for positions for which they may be qualified.Application Process**Be sure to complete the application in its entirety.** *Resumes will not be accepted in lieu of completing this application.** Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.* Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.* Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.* Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.* Degrees must be received from appropriately accredited institutions.Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.* For a list of organizations that perform this specialized service, please visit the NACES membership website at .Degree/College Credit VerificationDegrees must be received from appropriately accredited institutions.*Transcripts, degree evaluations and cover letters may be uploaded with your application.*Veterans’ and National Guard Preference* Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.* Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state #J-18808-Ljbffr

Created: 2026-02-21