Restoration General manager

Job Description Job Description Water Restoration Pros is hiring a high-level General Manager to lead and scale a premium restoration operation. This is not an entry-level management role. We need an experienced operator who has successfully run water, fire, mold, bio-hazards, and contents operations and insurance claims handling at a high level. This role owns day-to-day operations, team leadership, job profitability, production standards, customer experience, and growth execution. The right candidate can lead from the front, build systems, enforce accountability, and improve results across emergency response, mitigation, remediation, restoration, crime scene clean ups, staffing, reconstruction, estimating, collections, and client communication. This position is ideal for a proven restoration leader with strong field and office experience, deep insurance-claims knowledge, and the ability to manage people, numbers, and production under pressure. Key ResponsibilitiesLead daily operations across all projects from intake to final completionManage and develop department leaders, project managers, estimators, technicians, and office/admin staffBuild and enforce SOPs, QA standards, safety compliance, documentation quality, and production workflowsDrive profitability by controlling labor, materials, subcontractors, equipment usage, and schedule efficiencyOversee job costing, margin performance, WIP, AR/collections, and production KPIsEnsure estimates, supplements, and documentation are accurate, defensible, and submitted on timeMaintain strong oversight of Xactimate estimating, claim communication, and insurer/TPA expectationsImprove cycle times, closeout speed, and customer satisfaction while protecting marginCoordinate mitigation-to-reconstruction handoff and maintain clean project execution across both divisionsLead hiring, training, performance management, and accountability systems for the teamMonitor on-call readiness, emergency response capacity, staffing coverage, and dispatch performanceResolve escalated customer, carrier, subcontractor, and production issues quickly and professionallyBuild vendor and referral relationships with plumbers, HVAC, property managers, insurance professionals, and trade partnersEnsure compliance with company standards, OSHA/WISHA safety requirements, and applicable regulationsReport directly to ownership with clear operational reporting, forecasting, and action plans Required Qualifications5-7+ years of restoration industry experience (water damage required; fire/mold/reconstruction strongly preferred)3+ years in a senior leadership role (General Manager, Operations Manager, Branch Manager, Director of Operations, or similar)Proven experience managing both field operations and office/administrative workflowsStrong understanding of:Job costing, margin management, and operational KPIsHigh proficiency in Xactimate/XactAnalysis (or equivalent restoration estimating platforms)Experience leading teams, setting standards, and holding performance accountabilityAbility to read P&L reports and make operational decisions based on financial dataStrong communication, leadership presence, and conflict resolution skillsValid driver's license and clean driving recordAbility to participate in after-hours escalation/on-call leadership as needed Preferred QualificationsIICRC certifications (WRT, ASD, AMRT, FSRT, OCT, etc.)Experience with TPAs, commercial losses, and large-loss projectsBackground in scaling a restoration business from small/mid-size to larger operationExperience with CRM/job management platforms (JobNimbus, DASH, PSA, Encircle, MICA, Monday, etc.) What Success Looks Like (First 6-12 Months)Improved production consistency and SOP complianceFaster job cycle times and cleaner file/documentation qualityStronger gross margins and better job-cost controlReduced bottlenecksHigher team accountability and lower operational chaosBetter close rates, customer experience, and cash flow discipline Compensation & BenefitsCompetitive base salary (DOE)Performance bonus tied to gross profit, cycle time, and operational KPIsProfit-sharing opportunity for top-tier candidatesCompany vehicle or vehicle allowancePhone/laptopPaid time offHealth benefits [optional]Long-term growth path into executive leadership Application Requirements To be considered, applicants should submit:ResumeBrief summary of restoration operations leadership experienceTypes of losses managed (residential/commercial, mitigation/rebuild, carrier/TPA/private -pay)Team size managedSoftware platforms used (Xactimate, CRM, job management, etc.)

Created: 2026-02-24