Assistant Store Manager

Goodwill Industries of Greater New York and Northern New Jersey, Inc.Job Description & Physical Demand AnalysisPosition Title:Assistant Store ManagerDepartment:RetailReports To (Title):Retail Store ManagerPosition Type:FLSA - Non-ExemptSupervising Staff:General Purpose The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure the delivery of outstanding service to all customers. She/he will be responsible for the efficient and profitable management of the retail location when the store manager is unavailable.Essential FunctionsOperate in accordance with the established hours of business and is properly staffedEnsure that general conditions of store meet high standards at all timesEnsure performance standards and goals are met regularlyControl and minimize store expensesMaintain a supply of cash and change sufficient to meet daily business needsEnsure that the premises are at all times safe for customers and employeesEnsure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performanceSchedule interviews, and recommend hiring of store employeesConduct initial training, recurrent training, or training in new skills, policies, or proceduresAssist store manager with employee performance evaluation and discussionAssist store manager to recommend raises for employeesEnforce corporate personnel, loss prevention and operational policies and proceduresInvestigate and resolve employee complaints, grievances, or conflictsEnsure that employees accurately and properly record all hours workedProcess, price, tag, hang, and display merchandise to maximize salesRecommend ways to increase sales, efficiencyDevelop and expand local donor baseEstablish and monitor sound cash-handling procedures consistent with company policyPrepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as requiredAnswer employees’ questions as to policies, procedures, etc.Schedule and conduct periodic store-employee meetings to discuss new matters or particular problemsEnsure that the store is adequately but not excessively stocked with merchandise at all timesOrganize back-room production area to optimize merchandise outputEnsure that employees have been trained in and are complying with security policies and proceduresTrain employees on loss prevention policiesEstablish and monitor sound cash-handling procedures consistent with company policyTrain employees on loss prevention policiesEnsure timely bank deposits either personally or by higher managementMaintain excellent cleanliness of the store, including restrooms, donation center, and back roomEnsure safety and security of store assets and premisesConduct employee bag and locker checks regularlyPrepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requestsPrepare, review and/or approve sales reports, invoices, donor logs, cash reports, petty cash andResponsible for payroll reconciliation in the absence of the Store Manager.QualificationsSome college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketingUndergone two (2) years of supervisory experience and two (2) years of retail experienceExperience with supervision and training direct reports in all aspects of store operationsMust be able to work flexible hoursSkills RequiredOutstanding organizational skillsAbility to calculate amountsWorking knowledge of computers and Microsoft Office applicationsScope of Responsibility & Positions SupervisedDirectly supervises sales people, and production staff.Reports directly to retail managerSpecial Working ConditionsThe work environment is mostly indoors. Donated goods may be at times dusty or soiled.May be required to wear Personal Protective Equipment.#J-18808-Ljbffr

Created: 2026-02-27