Managing Director – La Mare Hotel & Residences, ...

Position Summary:The Managing Director is the senior executive leader responsible for the successful opening, positioning, and long‑term performance of a landmark luxury hotel and residences in Miami. This role provides strategic and operational leadership across all aspects of the business, including operations, finance, commercial strategy, IT, human resources, food & beverage, security, and engineering. The Managing Director will champion elite, world‑class service standards while fostering an innovative, entrepreneurial spirit that delivers distinctive, memorable, and highly personalized guest and resident experiences. As the face of the property, this leader will cultivate strong owner relationships, deep market connectivity, and a best‑in‑class associate culture that drives sustained excellence and asset value.Key Responsibilities Executive Leadership & Property OversightProvide visionary leadership and full accountability for all hotel and residential operations.Set and execute the strategic direction of the property in alignment with ownership objectives and brand standards.Lead and inspire the executive committee and department heads to achieve operational excellence and financial performance.Establish the property as a market leader in luxury hospitality through innovation, service excellence, and experiential differentiation.Pre‑Opening & Critical Path LeadershipLead the full critical path to opening, ensuring readiness across all departments.Oversee recruitment, training, systems implementation, vendor selection, and operational testing.Ensure seamless coordination between ownership, developers, designers, operators, and consultants.Drive pre‑opening budgets, timelines, and service culture activation.World‑Class Service & Experience InnovationDefine and deliver an elite service philosophy that exceeds the expectations of luxury travelers and residents.Foster a culture of creativity, personalization, and emotional engagement across all guest and resident touchpoints.Champion innovation in service design, programming, amenities, and experiences to create a truly distinctive destination.Ensure consistent delivery of five‑star standards while remaining agile, entrepreneurial, and guest‑mercial, Financial & Asset LeadershipLead all financial performance, including budgeting, forecasting, profitability, and long‑term financial planning.Oversee commercial strategy encompassing sales, marketing, revenue management, branding, and partnerships.Lead capital planning, asset management initiatives, and long‑range investment strategies to protect and enhance asset value.Ensure disciplined cost management while supporting growth, innovation, and service excellence.Owner Relations & GovernanceServe as the primary liaison with ownership and key stakeholders.Build trusted, transparent, and highly effective owner relationships.Provide clear reporting, strategic insight, and recommendations to ownership.Align operational decisions with ownership goals, return expectations, and long‑term vision.People, Culture & Human ResourcesCreate and sustain a best‑in‑class associate culture rooted in purpose, inclusion, accountability, and pride.Attract, develop, and retain top hospitality talent across all disciplines.Champion leadership development, succession planning, and performance management.Act as a visible, inspiring leader who sets the tone for values, ethics, and service mindset.Five Drivers LeadershipLead the property’s Five Drivers of success, ensuring alignment and excellence across:Associate EngagementGuest and Resident ExperienceRevenue Growth & Commercial PerformanceCost Discipline & Operational Efficiency: Flow ThroughAsset Value & Long‑Term Sustainability: PM ProgrammingTranslate these drivers into measurable outcomes and daily operational focus.Market Presence & NetworkingLeverage deep knowledge of the Miami luxury, hospitality, and real estate markets.Build strong relationships with community leaders, influencers, partners, and industry stakeholders.Position the property as a premier destination for luxury travelers, residents, and global tastemakers.Act as a brand ambassador locally, nationally, and internationally.Operational Functions OversightProvide executive oversight of:Rooms OperationsFood & Beverage (concept, quality, profitability, innovation)Sales & MarketingEngineering & FacilitiesSecurity & Risk ManagementInformation Technology & Digital InnovationHuman Resources & ComplianceEnsure all operations meet or exceed regulatory, safety, and brand standards.Qualifications & ExperienceProven experience as a Managing Director, General Manager, or senior executive in ultra‑luxury hotels and/or residences.Demonstrated success leading complex, high‑profile properties, including pre‑opening and capital planning.Strong financial acumen with experience in asset management and owner relations.Deep understanding of luxury service delivery and experience‑driven hospitality.Entrepreneurial mindset with the ability to innovate while maintaining operational discipline.Established network and strong market knowledge within Miami or comparable global luxury spirational, people‑focused leader with exceptional communication and relationship‑building skills.Experience managing Homeowners Associations (HOAs).Fluent in Spanish.Leadership AttributesVisionary, decisive, and highly accountableCharismatic and service‑drivenCommercially astute and operationally rigorousCollaborative, emotionally intelligent, and culturally fluentPassionate about creating unforgettable experiences and exceptional workplaces#J-18808-Ljbffr

Created: 2026-02-28