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Target General Merchandiser

Target - Mayfield Heights, OH

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Job Description

The starting pay range for this position per hour is $21.75 - $23.75. The full pay range for this position per hour is $21.75 - $37.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond atABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption,usageandultimately guestloyalty. Empowered to make shopping quick and easy for guests at thechecklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.At Target,we believe in ourleadershaving meaningful experiences that help them build and develop skills for acareer. The role of a Service andEngagement Team Leader can provide you with theskills and experience of: Guest servicefundamentals,experiencebuilding a guest first teamcultureand driving loyaltyprogramsGuest engagement; problem solving and resolutionRetail business fundamentalsincluding:department sales trends, inventory management, guest shopping patterns,pricingand promotions strategiesPlanning department(s) daily/weekly workload to support business priorities and deliverservice andsales goalsLeading a team of hourly team members; including skills in interviewing, developing, coaching,evaluatingandretainingtalentAs aService and Engagement Team Leader, notwo daysare ever the same, but a typical day willmost likely includethe following responsibilities: Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creatingequitableexperiences.Leada team of passionate and knowledgeable Guest Advocates, Service Advocatesand Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality ofservice,resolution, drivingloyaltyandcleanliness standards.Lead anddemonstratea culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.Understand sales goals, business reporting and guest insights toplan and execute daily/weeklyworkload,to deliver on store sales goals,guest engagementand troubleshootopportunity areasas neededthroughout the day.SupportTarget Loyalty Programstoensureyour teamcaneducateand promote the suite of benefits, features and offerings that reward ourguestand/or enhance their shopping experience.Support yourdirectleaderbyfollowing-upon training completion, checking for understandingand supporting continuous education opportunities to driveproficienciesfor all front of store experiences.Engage in consistent, meaningful development conversations throughout the critical touch pointswithintheteamscareer path.Personalize recognition and appreciationof your teamto reinforce critical guest service behaviors and promote a positive team and guest centric culture.Withguidancefrom your direct leader,help lead aculture of accountability through clear expectations and performance management (listen,observe, recognize and coach) on critical Service and Engagement behaviors.Quickly respond to anyconcerns with aguests’shopping experience by de-escalatingthe situation and ensuring your team understands and feels supported toresolve or addressguestconcerns and issues.Ensureyour teammembersstayup-to-dateonupcoming major promotions, brand launches and events.Evaluate candidates for open positions and develop a guest-centric team.Work a schedule thatalignsto guest and business needs (this includes early morning, evening,closing,overnight shifts,holidaysand weekends).Support and enableteam membersto deliverpick upanddrive uporders(including drive upreturns and Starbucks)efficiently and accurately todigitalguests, following all federal,stateand localadult beveragelaws. Supportguest services as needed.Demonstrate a culture of ethical conductandcompliance; lead team to work in the same way and hold others accountable to this commitment.Lead anddemonstratea safetyculturethrough modeling and recognizing safe behaviors,identifyingand correct hazards, holding team accountable to following safety expectations,assistingwith incident response, and reporting/investigating injuriestimelyand accurately.Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks.Demonstrate how to engage with guests whenassistanceis needed, engage with guests in a welcoming way, and help solvetheirspecific needs.Lead by thanking guests andletthem knowwe’rehappy they chose to shop at Target.Model the execution of physical security processes in order to enhance the instore security culture.Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practicesIf applicable, as a key carrier, follow all safe and secure training and processes.Addressall store emergency and compliance needs.All otherduties based on business needsWHAT WE ARE LOOKING FORThis maybe the right job for you if: You enjoy interacting and helping others - including guests thatshopour store and fellow team members you work with.You thrive in a fast-moving, highlyactiveand physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.You are open to working a flexible work schedule with varying hours,daysor shifts (including nights, weekends,holidaysand other peak shopping times).The good news isthat we have some amazing training that will help teach you everything you need to know to be aService and EngagementTeamLeader.But,there are a few skills you should have from the get-go: High school diploma or equivalentMust be at least 18 years of age or olderPreviousretail experience preferred, but notrequiredLead and hold others accountableAbility to communicate on multiple frequency devices andoperatehandheld scanners, and other technology equipment as directed.Work independently and as part of a teamManage workload and prioritize tasks independentlyand with a teamWelcoming and helpful attitudeEffective communication skillsCapability toremainfocused and composed in a fast-paced environment andaccomplishmultiple tasks within establishedtimeframesWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Access all areas of the building to respond to guest or team member issuesInterpret instructions, reports and informationAccurately handle cash register operations,cash transactions,and oversee cash office processesas neededScan,handleand move merchandise efficiently and safely, includingfrequentlylifting or moving merchandise up to 10pounds and occasionally lifting or moving merchandise up to 44poundswithoutadditionalassistance from othersClimb up and down ladders as neededFlexible work schedule (e.g., nights,weekendsand holidays) and reliable and prompt attendance necessaryCapable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as neededAbility to remain mobile for the duration of a scheduled shift (shift length may vary).Benefits Eligibility Please paste this url into your preferred browser to learn about benefits eligibility for this role: esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: with Disabilities Act (ADA)In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out -accommodation-relatedrequests, such as application follow-ups or technical issues, will not be addressed through this channel.

Created: 2026-03-01

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