RN Telephone Triage (Work from Home)

RequirementsQualifications / ExperienceCurrent multi-state RN license with no restrictions; nurses currently holding a single-state RN license must obtain a multi-state license prior to being made a job offer2+ years of nursing experienceProficiency using computers and type a minimum of 25 wpmExcellent listening and comprehension skills to determine key information by patientProfessional, courteous telephone voiceAbility to defuse conversationsAbility to handle confidential information; HIPAA compliance is mandatoryFlexibility with schedulingRemote Workstation / HIPAA RequirementsMust have a high-speed internet connectionWorkstation must be in a room where door can be lockedDesk should be large enough to hold 2 monitors, computer, accessories + hands-free headsetREMOTE: Training Class Dates100% ATTENDANCE IS REQUIRED4-week Remote Training over Zoom VideoWeek 1: February 16th - February 20th M-F 9:00 am-5:00 pm ESTWeek 2: February 23rd - February 27th M-F 9:00 am-5:00 pm ESTWeek 3: March 2nd - March 6th M-F 2:00 pm-10:00 pm ESTWeek 4: Shift days/times with a preceptor will be discussed with education managerExternal Job Description and ResponsibilitiesEvenings, Weekend Only, Full-time & Part-time opportunities available (20hrs +)Hiring for evenings and weekends (*weekends and holidays are required) Incentives for Bilingual Spanish Telephone Triage RNs!AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 clinicians and practices, along with healthcare systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company.The Telephone Triage Nurse role is a great alternative to bedside nursing working 12-hour shifts. This is an opportunity to work remote from home! Training and equipment are provided. Training classes are starting soon.OverviewThe Telephone Triage Nurse will take phone calls and help patients across the lifespan of the call and determine the best way to address their medical issues and concerns.Essential Duties and ResponsibilitiesAssesses patient's symptoms utilizing a physician-written algorithmsWhen appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material providedUtilize all resources and guidelines to effectively assess, prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community serviceCompletes all documentation in the appropriate softwareProvides guidance recommending a variety of levels of care (e.g. home care, an office visit, emergency room)Responds to patient's questionsProvides and documents health education to help patients manage their symptoms when indicatedConsults with physicians as neededOther ConsiderationsOfferings• Full-time opportunities available (26 hours+) 26 - 31 hours/week is eligible for 65% of PTO • Base pay is $28 per hour • Additional pay incentives/shift differentials• Hiring for afternoons, evenings, and weekends • Remote work schedule• Computer equipment provided• Paid training provided • Benefits package (full time employees)• Career growth opportunities• $500 Employee Referral Bonus with no cap

Created: 2026-03-03