Customer Service Rep (02729)- 3108 S Kingshighway

Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! Job Description We are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction. * Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner * Address and resolve customer complaints and concerns with empathy and efficiency * Process orders, refunds, and exchanges accurately and promptly * Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers * Collaborate with other departments to ensure customer issues are fully resolved * Document customer interactions and update customer records in our service software * Identify and escalate complex issues to appropriate team members or management when necessary * Contribute to maintaining a positive and supportive team environment Qualifications * Excellent verbal and written communication skills with the ability to convey information clearly and effectively * Strong problem-solving abilities and a proactive approach to addressing customer needs * Proficiency in customer service software and basic computer skills * Ability to multitask and prioritize in a fast-paced environment * Demonstrated empathy and patience when dealing with challenging situations * High school diploma or equivalent * Previous customer service experience preferred * Ability to work flexible hours, including weekends and holidays as needed * Strong attention to detail and accuracy in data entry and order processing Additional Information BENEFITS * Flexible Hours * Competitive wages * Employee discount on all food items * Advancement opportunities * Paid Training * Incredible Bonus Structure FULL TIME DRIVERS BENEFITS (in addition to above benefits): * Offered Health, Dental & Vision Insurance after 60 days of employment * Voluntary accident coverage/Critical illness coverage * Flexible Spending Accounts * Ability to contribute to a 401(k)

Created: 2026-03-03