Customer Service Rep(08785) - 2317 W University Dr

Company Description Job Description We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers. * Respond to customer inquiries via phone, email, and in-person interactions * Address and resolve customer complaints in a timely and professional manner * Process orders, refunds, and exchanges accurately * Maintain up-to-date knowledge of products, services, and company policies * Collaborate with other departments to ensure customer satisfaction * Document customer interactions and update customer records in our system * Identify and escalate complex issues to appropriate team members when necessary * Contribute to a positive team environment and support colleagues as needed Qualifications * Excellent verbal and written communication skills * Strong problem-solving abilities and attention to detail * Proficiency in customer service software and basic computer skills * Ability to multitask and prioritize in a fast-paced environment * Patient and empathetic approach to customer interactions * High school diploma or equivalent * Previous customer service experience preferred * Ability to work on-site at our Denton location (2317 W University Dr) Additional Information WORK CONDITIONS Exposure to: * Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks * In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas * Extreme weather conditions including * temperatures ranging from 0 degrees up to 110 degrees outside * Rain, fog, sleet, snow, ice, wind, dust, and more * Sudden changes in temperature in work area and while outside * Fumes from food odors * Exposure to cornmeal dust * Cramped quarters including walk-in cooler * Hot surfaces/tools from oven and hot plates up to 500 degrees or higher * Sharp edges and moving mechanical parts SENSING : * Talking and listening on telephone * Near and mid-range vision for most in-store tasks * Depth perception * Ability to differentiate between hot and cold surfaces. TEMPERAMENTS : * The ability to direct activities * Perform repetitive tasks * Work alone and with others * Work adequately under stress * Meet strict quality control standards * Work well with others * Satisfy unhappy customers * Analyze and compile data * Make judgments and decisions * Problem Solving PHYSICAL REQUIREMENTS * Standing * Most tasks are performed from a standing position * Height of most work surfaces is between 36 and 48 inches * Walking/Jogging/Running * For short distances or for short durations * Sitting * Paperwork is normally completed in an office at a desk or table * Lifting * Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck * Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5' * Cases are usually lifted from floor and stacked onto shelves up to 72" high * Carrying * Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves * Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray * Pushing * To move trays which are usually placed on dollies * A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push * Climbing * Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance * Stooping/Bending * Forward bending at the waist is necessary at the pizza assembly station * Toe room is present, but workers are unable to flex their knees while standing at this station * Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day * Forward bending is also present at the front counter and when stocking ingredients * Crouching/Squatting * Performed occasionally to stock shelves and to clean low areas * Reaching * Reaching is performed continuously; up, down and forward * Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves * Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes * Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones * Hand Tasks * Eye-hand coordination is essential. Use of hands is continuous during the day * Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists * Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter * Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes * Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes * Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel

Created: 2026-03-03