Closing Shift Leader

Closing Managers/Shift Leaders Wanted Join our Dunkin' team as a Closing Manager or Shift Leader. Shift Leaders guide Crew Members to uphold operational brand standards and deliver exceptional guest experiences. They set goals, assign tasks, and motivate the team, celebrating achievements and offering timely feedback. Requirements: Fluent in English Experience in restaurant, retail, or supervisory roles Math and writing skills Basic computer skills At least 18 years of age (where applicable) High School diploma or equivalent, preferred Responsibilities: Team Environment: Support a respectful team environment Communicate shift priorities, goals, and results with team members Support the training of crew members as requested Provide coaching and feedback to crew members Operational Excellence: Create and maintain a guest first culture in the restaurant Resolve guest issues Ensure brand standards, recipes, and systems are executed Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines; comply with local and state laws Profitability: Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to brand standards Competencies: Great Focus: Understands and exceeds guest expectations, needs, and requirements Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following brand recommended guest recovery process Passion for: Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making: Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence: Develops and maintains relationships with team members Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Company Introduction Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel, and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

Created: 2026-03-04