Assistant Practice Manager

Assistant Medical Practice Manager The Assistant Practice Manager supports a six physician Cardiology practice by leading day-to-day people management and front-office operations. This role partners closely with physicians to ensure positive employee experience, consistent patient service, and smooth operational execution. This position supervises staff, acts as a liaison between staff and the Practice Manager, and is accountable to the practice Physicians for follow through of requests. The ideal candidate is a proactive leader with strong employee relations expertise who can independently manage staff while maintaining a high-performing, patient-centered environment. Position and Supervisory Responsibilities Serve as the first point of contact for all employee concerns, conflicts, performance issues, and attendance matters. Oversee daily staffing coverage, schedule adjustments, and callouts to ensure uninterrupted patient care. Monitor timekeeping accuracy and adherence to attendance standards. Act as the primary escalation point for patient complaints and service issues. Support onboarding, training coordination, and ongoing staff development. Ensure staff deliver consistent, professional, and compassionate service. Assist with policy compliance and coordinate staff meetings and policy changes. Lead performance management processes, including coaching, corrective action, documentation, and improvement plan in partnership with HR. Conduct regular staff check-ins to proactively identify morale, workload, and engagement risks. Addresses any personnel issues to promote a productive and supportive environment. Maintain an adequate presence within the office to ensure the smooth operation of all areas and the coordination of all staff. Coordinate and oversee the day-to-day operations of the practice. Performs other duties as required by the practice Physicians. Requirements/Qualifications Strong organizational, human resources and management skills. Strong understanding of healthcare office operations, scheduling, insurance billing and patient flow preferred. Keen sense of responsibility, accountability and confidentiality. Ability to multi-task, prioritize, be process oriented and be able to effectively problem solve/trouble shoot. Demonstrated strength in employee relations, conflict resolution, and performance management. Proven ability to work independently and manage sensitive situations with professionalism and discretion. Ability to manage multiple and simultaneous responsibilities. Ability to communicate effectively with patients, providers and clinical staff Ability to interact professionally and equitably with varying levels of the organization. Use of Microsoft Outlook, WORD and Excel. Use of computerized practice management system. High school diploma required. A relevant college degree preferred. Minimum 35 years of healthcare practice management, assistant practice management, or equivalent supervisory experience required. Pay: $65,000-$75,000 per year Benefits: We offer a comprehensive benefits package, including: Competitive salary Health, dental, and vision insurance Retirement plans (401K and Profit Sharing) Paid time off (vacation, sick, and holiday time) Life and Disability Insurance Employee Discounts Flexible Spending Accounts

Created: 2026-03-04