Floater Teller (Full Time) - Austin, Westlake

Job Title POSITION PURPOSE: Responsible for performing a broad variety of financial services as needed at multiple locations including teller functions, Customer Service functions, and Customer Advocate functions. Cross sells services as required. Responsible for providing excellent customer service and maintaining strong professional relationships. ESSENTIAL FUNCTIONS AND BASIC DUTIES: 1. Assumes responsibility for the effective and professional performance of financial service functions. 2. Assumes responsibility for the efficient, effective, and accurate performance of Teller functions. 3. Assumes responsibility for the effective and professional performance of financial service functions in the Call Center. 4. Assumes responsibility for establishing and maintaining effective, professional business relations with customers. 5. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management. 6. Assumes responsibility for related duties as required or assigned. PERFORMANCE MEASUREMENTS: 1. Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures. 2. Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained. 3. Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved. 4. Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities. 5. Required reports and records are accurate, complete, and timely. 6. Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services. 7. The Bank's professional reputation is maintained and conveyed. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE: Good understanding of financial services and products provided. Excellent knowledge of Teller policies and procedures. Understanding of customer bookkeeping procedures. Knowledge of Company products, sales policies, and procedures. EXPERIENCE REQUIRED: At least one year of related experience required. Customer service and data entry experience preferred Prior Banking experience required SKILLS/ABILITIES: Professional appearance and attitude. Ability to operate related computer applications and business equipment including 10-key and telephone. Solid math and bookkeeping abilities. Excellent communications and public relations skills. Well organized. Detail oriented Willingness to assist others. Strong typing abilities. TRAVEL REQUIREMENTS: This position has the following travel requirements: Regular travel to branch locations within the area and dependable transportation. On rare occasions may include out of town travel with overnight/multiple night stay in some out of town locations. When not working at the designated home banking center, mileage driven will qualify for reimbursement in accordance with the Banks Mileage Allowance Policy. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers. AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery. PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) WORKING CONDITIONS: No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. MATHEMATICS ABILITY: Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs. LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.

Created: 2026-03-04