Repossession Specialist

Job Title To support and maintain company objectives related to delinquency by managing delinquent consumer loan accounts and coordinating repossession activities. This role focuses on assigning auto loans for repossession, monitoring repossession progress, coordinating vehicle disposition through auction partners, processing insurance-related claims, and working with members to resolve delinquent accounts in compliance with all applicable laws and regulations. Essential Responsibilities Delinquency and Member Account Management: Collect and monitor delinquent consumer loan accounts. Handle incoming and outgoing calls and respond to member inquiries regarding past-due accounts. Perform account reconciliation, review payment history, and educate members on the importance of keeping accounts current. Analyze the cause of delinquency and offer appropriate resolutions, including payment arrangements, extensions, or loan modifications. Perform skip tracing to locate members and/or collateral. Repossession and Collateral Recovery: Assign auto loan accounts for repossession. Follow up with repossession agents to obtain progress updates and status reports. Manage relationships with auction partners to ensure timely disposal of repossessed vehicles. Ensure Notices of Intent and deficiency letters are processed accurately and within required timeframes. Insurance and Claims Processing: File skip claims with CPI vendors as required. Ensure warranty and GAP policies are cancelled following the sale of repossessed vehicles. File GAP claims when applicable. Compliance and Operations: Adhere to the Fair Debt Collection Practices Act (FDCPA) and all other applicable federal and state regulations. Perform additional duties as assigned. Education and Experience Associate's degree from a two-year college or technical school, or an equivalent combination of education and one year of related experience or training. The pay range for this position is listed above. Our pay ranges are designed to allow for candidates with various levels of experience and skill to be considered, and to allow room for growth to be achieved in a role over time. Generally, new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their individual combination of experience, knowledge, skills, and education as well as internal equity. Financial Partners Credit Union is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Created: 2026-03-04