Customer Success Manager

Customer Success Manager Remote (US-based) | Miami preferred We are seeking a high-impact Customer Success Manager to own the end-to-end customer experiencefrom first demo through long-term retention, expansion, and advocacy. This is a front-line, revenue-adjacent role with direct exposure to leadership and decision-making. You will represent a sophisticated business intelligence platform used by high-growth e-commerce brands and elite operators who demand performance, precision, and speed. This is not a passive support role. You will run demos, manage onboarding, support customers, nurture pipeline opportunities, and act as a trusted extension of sales, product, and leadership. This role is best suited for someone who thrives in a fast-moving startup environment, operates independently, and takes ownership without waiting for instructions. Customer Demos & Onboarding Lead confident, polished live product demos for inbound leads and prospects Tailor demos and presentations based on customer sophistication, business model, and use case Build and customize decks for demos, onboarding sessions, QBRs, and follow-ups Clearly explain workflows, dashboards, attribution models, and performance metrics Answer technical and product questions live with confidence and clarity Customer Support & Retention Serve as first-line support for customer questions and issues Maintain fast, professional response standards Triage issues and coordinate with product and engineering teams when necessary Proactively identify churn risk and intervene early Build strong, trusted relationships with high-value customers Sales Pipeline & Revenue Support Follow up on inbound leads, trials, and warm prospects Re-engage stalled opportunities with tailored outreach and materials Maintain clean, accurate CRM records with clear next steps Support renewals, expansions, and upsells Partner closely with leadership to help close deals AI-Driven Execution & Internal Operations Use AI tools daily to improve speed, clarity, and execution quality Leverage AI for research, summarization, customer insights, and documentation Create customer-ready decks and materials using AI-assisted workflows Keep detailed, accurate CRM, support, and account notes Surface actionable customer feedback that influences product direction Improve internal processes, playbooks, templates, and workflows Operate independently in a fast-paced startup environment

Created: 2026-03-04