Specialist, Business Process Outsourcing

Business Process Outsourcing Specialist Argo Group is growing, and we're looking for a Business Process Outsourcing Specialist who's excited to improve processes, strengthen vendor partnerships, and help our business units operate more efficiently. If you enjoy solving problems, digging into data, and working closely with offshore teams, this role gives you the chance to make a real impact across the organization. What You'll Do Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units. Use data to tell the story identify trends, spot issues, and help leaders make informed decisions. Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals. Create clarity through documentation by building and updating process maps, SOPs, and training materials. Lead task transitions to our outsourcing partners using project-management techniques to ensure smooth, accurate implementation. Be the go-to contact for questions, issues, and updates related to outsourced and automated workflows. Act as a subject matter expert for the processes your business unit relies on. Monitor quality and resolve issues, including performing root-cause analysis when errors occur. Support exception handling and escalations, ensuring the right teams are looped in and issues are resolved quickly. Collaborate across the organization, from underwriting and claims to vendor contacts and internal leadership. What You Bring 23 years of experience in underwriting, claims, or financial operations. 12 years of business analysis experience, including comfort working with data and dashboards. Experience working with vendors, ideally offshore teams, and managing Service Levels. Exposure to project management and working with multiple stakeholders. Strong communication skills you're clear, organized, and comfortable working with different audiences. Strong analytical and problem-solving abilities. Ability to stay organized and juggle competing priorities. Advanced MS Office skills, especially Excel. Experience with Tableau or Power BI is a plus. A collaborative mindset you enjoy working with others but can also operate independently when needed. Why Join Argo This role gives you the opportunity to directly influence how our business units operate and how effectively our offshore teams support them. You'll help shape processes, improve efficiency, and ensure high-quality work across the policy lifecycle. It's a great fit for someone who enjoys variety, ownership, and meaningful cross-functional collaboration. Compensation The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. Chicago: $77,000$87,000 New York City: $87,000$97,000 Richmond, Omaha, San Antonio: $70,000$80,000 This role is 100% on-site and based in our Richmond, VA office. Candidates must be able to work from this location full-time. We are open to candidates who live in or near Richmond, or within commuting distance of our additional office locations: Chicago, IL; Omaha, NE; New York City, NY; and San Antonio, TX.

Created: 2026-03-04