Patient Access Coordinator Part-Time, Dr. Ryan Duncan, ...

Patient Access Coordinator Part-Time, Dr. Ryan Duncan, Westgate - Cool Springs Westgate I (WG) - Cool Springs - Brentwood, TN 37027 Overview Position Type: Part Time (20-31 Weekly Hours) Category: Health Care Description Heritage Medical Associates is one of the largest independent, multi-specialty physician groups in Middle Tennessee. Founded on the principle of providing exceptional, patient-centered care, we serve communities across three counties with over a dozen convenient clinic locations in Middle Tennessee. Our commitment to clinical excellence, operational integrity, and compassionate care makes us a trusted name in healthcare delivery. What You Will Do: The Patient Access Specialist provides centralized support for patient appointment scheduling, insurance verification, and referral coordination for department/specialty. This role ensures accurate and timely processing to facilitate smooth access to care. Work You Will Do: Provide support and training to Patient Access Specialists Monitor call queues and response times Resolve escalated scheduling and access issues Collaborate with insurance and clinical teams Recommend process enhancements for scheduling workflow What is Necessary: Essential: High school diploma or equivalent 3+ year's experience in scheduling or patient access Knowledge of insurance verification and referral processes Ability to sit/stand for 8 to 10 hours a day Ability to lift at least 10-15lbs Preferred: Customer service or call center experience preferred Detail-oriented and comfortable with data entry and systems Strong customer service and problem-solving skills Strong communication, interpersonal and organizational skills Experience using EPIC EHR or AllScripts

Created: 2026-03-04