Enrollment Specialist

Enrollment Specialist Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients' lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify. Role and Essential Functions The Enrollment Specialist is responsible for processing incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy; as determined and/or directed by Acumen, the state or the contract and all updates of the contract. The Enrollment Specialist handles heavy internal and external inbound and outbound calls regarding new and existing client files. Receives large number of calls (internal & external) regarding new and existing enrollment files Places a large number of outbound follow-up calls to clients in order to update existing files or complete new enrollment files Interacts daily with program stakeholders via phone and/or electronically Registers potential and existing customers using several databases with high accuracy Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Includes following up with state individuals and families for possible resolution/s Manages, distributes and tracks program specific materials as needed and/or requested Maintains a complex filing system Works well independently with limited supervision Analyzes and resolves all customer inquiries Uses strategic thinking to complete multiple tasks Conducts thorough and accurate research Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications Identify and share opportunities for process improvements and improved working conditions Willing to occasionally work other than typical work hours to meet high volume demands Performs other work related activities as assigned ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act Qualifications Minimum Qualifications: At least two years of experience in customer service Must be able to effectively handle heavy inbound and outbound call volume Ability to communicate both orally and in writing in a professional manner Accuracy and the ability to handle responsibility with limited supervision High standard of integrity Ability to work well with numbers Ability to read and work accurately with formulas Proficient with 10 key by touch Demonstrates excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills, patience, perseverance, and follow through skills Ability to handle conflict and difficult customers Ability to prioritize and handle multiple demands successfully Must be able to plan for and meet multiple deadlines Ability to use all office equipment Knowledge of advanced computer skills to include Microsoft Word and Excel Experience working with dual monitors and multiple applications Preferred Qualifications: High School diploma and some college courses, college degree Communication Skills: Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities Ability to maintain confidentiality Ability to speak in public, including trainings Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully Responsibilities as a Team Member: Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted Demonstrates excellence in work standards, is tenacious in completing tasks Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties Works well with other team members and departments Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments Requests support from team with ample time to accommodate the support request in order to meet deadlines Ensures effectiveness in processes to achieve/seek best practice Equipment Normally Used: Telephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine, calculator, and fax machines May use other office equipment as needed Physical and Mental Demands: The employee must be able to sit for extended periods of time entering data into multiple systems The employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold and/or cut paper The employee may be required to answer the phone as well as respond to team members and internal customers The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes The employee is frequently required to stand, walk, and talk for an hour or more Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines Acumen is an Equal Opportunity Employer Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Note: This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor.

Created: 2026-03-04