Patient Care Coordinator

Equity Staffing Group is currently staffing a Patient Care Coordinator for on-site work in Latrobe, PA. This is contract work with a Fortune 500 organization. Our client serves millions of customers daily and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you! Position : Patient Care Coordinator Location : Latrobe, PA 15650 Duration: 3 Month contract to start, potential for extension or conversion to FTE Rate : $19/Hr Start Date : ASAP Description: Positions in this function are responsible for checking in, scheduling appointments, answering billing questions and managing patient medical records for a clinic. Roles may vary based on the size of the clinic(s). The Patient Service Representative - is responsible for coordinating and maintaining a positive customer experience while performing pre - registration, registration, scheduling, and business office functions. Must possess excellent customer service skills. Be able to interact in a friendly, professional manner with a wide range of patients, operations staff, physicians, and other departments within the Excela Health system. Attention to detail and the ability to work well under pressure is essential. Also must be able to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent. Responsibilities: •Regular, consistent, on-site, and timely attendance •Schedules patient appointments for designated departments •Schedules appointments utilizing scheduling software tools •Provides testing instructions to assure smooth services •Secures authorization and referral if applicable •Customer Focus. Assesses customers' needs and considers customer in all decision - making processes to ensure a positive customer experience •Greets the customer in a polite and professional manner whether face - to - face or on the phone, determines needs and responds appropriately and courteously •Responds to customer issues (intra - departmental, inter - departmental, and public) timely and to the satisfaction of the customer •Identifies and performs appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancement through the revenue cycle •Communication. Provides constructive feedback and clearly expresses ideas •Interviews patients and / or their representatives in order to obtain accurate demographic, insurance, and claim adjudication information in a timely, courteous, professional manner •Updates system appropriately and accurately, ensuring appropriate signatures are obtained and required authorizations / certifications / medical necessity guidelines are met •Communicates with management all issues that impact the accurate, timely and complete accomplishment of all assigned tasks •Identifies and communicates to management recommendations for process improvement •Displays dignity and respect in all interactions •Initiative. Readily accepts and incorporates changes into daily activities •Conforms consistently to all system changes; including insurance payer regulations •Possess functional knowledge of systems and the revenue cycle in order to adequately assist customers and reduce the unnecessary transfer of work flows •Follows all department processes and policies as required and updated •Motivation and Influencing. Influences and persuades others to build commitment to quality and a positive hospital experience •Acts as a role model for peers by striving for excellence, displaying a positive attitude, and actively supporting the team concept •Monitors and reports on individual productivity to assist in the evaluation of one's ability to organize and plan daily work in order to meet outcome - based criteria set by management. Min Education : High School Diploma OR GED

Created: 2026-03-04