Customer Service Collections Rep

Customer Service Collections Rep Schedule: Per Diem (Sunday-Saturday flexible hours days, evenings and/or weekends) Main Function: Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts. Provide information regarding the system's payment policy, alternative financing, insurance options, state programs, and financial aid program. Responsible for the monthly review of potential bad debt transfers reviews and completes transfers per policy and procedure guidelines. Lives the CARES values and promotes the Thompson Way. Qualifications: Associates Degree preferred. 2 to 3 years of previous medical billing or collection experience is required. Familiarity with collection practices. Excellent public/patient relations and communication skills. Skills in using computers, including Excel and Word required. Skills in using web-based patient financial applications/systems. Pay Range: $18.73 - $23.00 Starting Pay: Based on Experience Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply

Created: 2026-03-04