Market Research Manager, Customer Experience

Market Research Manager The Market Research Manager (internally known as Account Manager) will be an integral part of the Customer Experience team. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long-term client relationships. The Account Manager will report to a Research Director on the team and will be responsible for the management and analysis of research projects across a broad array of categories and industries. This individual will be responsible for generating new business by navigating potential client organizations. They will work collaboratively with a team of CX subject matter experts in advisory, service design, research, analytics and technology to develop meaningful outreaches and solutions against client objectives. This might be the job for you if you have: Completed Bachelor's Degree in related field, master's level education an asset 2-3 years of market research experience; customer experience research an asset Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information Data savvy with a strong attention to detail and accuracy Basic knowledge of SPSS and/or other quantitative reporting tools highly desirable Prior experience using Customer Experience Management (CXM) tech platforms (e.g., Qualtrics, Medallia, InMoment) highly desirable Ability to manage multiple projects simultaneously while maintaining a strong client service orientation Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines Thrives within a team environment Excellent written & verbal communication skills with well-developed interpersonal and presentation skills In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $77,000 to $82,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

Created: 2026-03-04