Full-Time Reservationist

Job Posting: Reservationist Transdev in Portland, OR is hiring a full-time reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. This job is 100% onsite. Transdev is proud to offer: Non-union position: full-time with starting pay $23.87, progressing to $28.37 over three years. Key responsibilities include: Serving as the primary point of contact for TriMet LIFT ADA paratransit customers and the general public. Providing accurate, ADA-compliant trip reservations, modifications, and cancellations while delivering high-quality customer service. Acting as the gateway to the LIFT service delivery system, recognizing that reservation accuracy directly impacts safety, scheduling, dispatch, service reliability, and customer satisfaction. Operating in a high-volume call center environment requiring sound judgment, attention to detail, and professionalism. Routinely managing challenging customer interactions and serving as a first point of contact for incidents and service disruptions. Answering high-volume inbound calls promptly and professionally using the Cisco phone system. Communicating clearly, respectfully, and patiently with customers who may have speech, hearing, cognitive, emotional, or mobility limitations. Adapting communication style to meet individual customer needs while maintaining consistency and policy compliance. Routinely managing angry, frustrated, distressed, or emotionally escalated callers using approved de-escalation techniques. Maintaining composure and professionalism while using approved de-escalation techniques and escalation protocols. Balancing empathy for individual circumstances with adherence to ADA requirements, TriMet policies, and operational limitations. Minimum qualifications include: High school diploma or GED. One year of call center experience preferred. Experience in paratransit, public transportation, or human services desirable. Minimum typing speed of 35 words per minute. Ability to work rotating shifts, weekends, and holidays as required. Ability to pass background screening and maintain confidentiality. Pre-employment requirements include: Must submit to drug testing and a background check. Must be eligible to work in the U.S. Physical requirements include: Must be able to work shifts or flexible work schedules as needed. 100% of work is accomplished indoors and in air-conditioned or well-ventilated facilities. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer. Must be able to work in a high-volume work environment near and around others talking in person or on the phone. This job is 100% onsite. Travel requirements are less than 1% for occasional meetings. Position requires 7-day per week availability. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at . Transdev maintains a drug-free workplace. Applicants must: Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at

Created: 2026-03-04