Customer Care Specialist

Customer Care Specialist The Office of Business, Hospitality and Auxiliary Services (BHAS) leads the University's foundational business services and is one of the many units under Finance and Operations. BHAS performs critical services to ensure our students, staff, faculty, and visitors have an exceptional experience on campus, including: All residence halls and University-owned leased apartments 36 dining locations across campus Hospitality services, including camps and conferences, the University Club, and Heinz Memorial Chapel University Logistics, including student and campus mail, surplus property, campus printing, and moving services Campus Mobility, including parking lots and garages, campus shuttles, and commuting opportunities Panther Central the University's one-stop shop for all campus needs including ID cards Campus retail operations, including three on-campus stores - The University Store on Fifth, Maggie & Stella's Cards & Gifts, and The Pitt Shop We welcome you to BHAS, and invite you to explore our services, get to know our leadership team, and learn about our mission, vision, and values. Job Summary: Serves as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties. Essential Functions: Serves as first point of contact for internal and external customers including guests, clients, faculty, staff, students, vendors, and others Responds appropriately to and ensures resolution of routine customer questions, needs, and issues; assesses needs and suggests alternative products or services Troubleshoots and handles moderately complex inquiries and issues Refers customers to supervisors and/or other departments as needed Maintains accurate record of customer interactions and transactions; details all comments and complaints; tracks and gathers information as needed Files documents, provides data entry, and completes forms requiring standard information Explains policies and procedures of housing, dining services, and Pitt IDs to students, parents, faculty, staff, and other visitors Other duties and special projects as assigned Physical Effort: Sitting, standing, walking, lifting (up to 35 pounds), carrying, reaching, pushing, and pulling. The University of Pittsburgh is an equal opportunity employer / disability / veteran. Assignment Category: Full-time regular Job Classification: Staff.Customer Service Representative II Job Family: Administrative Support Job Sub-Family: Customer Service Campus: Pittsburgh Minimum Education Level Required: Associate's Degree Minimum Years of Experience Required: 3 Work Schedule: Tuesday Saturday 3pm 11pm Work Arrangement: Hybrid: Combination of On-Campus and Remote work as determined by the department. Hiring Range: $17.74/hour with overtime opportunities Relocation Offered: No Visa Sponsorship Provided: No Background Check: For position finalists, employment with the University will require successful completion of a background check Child Protection Clearances: Not Applicable Required Documents: Resume, Cover Letter Optional Documents: Not Applicable

Created: 2026-03-04