Front Desk

Front Desk Lead With Dermatology Coding Experience The Front Desk Lead with Dermatology Coding Experience oversees daily front office operations for a dermatology practice, ensuring smooth patient flow, excellent customer service, and accurate insurance and billing processes. This individual will act as a liaison between front desk staff and management, while also utilizing their dermatology coding expertise to support billing accuracy and claims submissions. Responsibilities Front Desk Operations Lead and support front desk team in scheduling, check-in/check-out, insurance verification, and patient inquiries Ensure front desk coverage, coordinate staff schedules, and assign daily responsibilities Monitor and improve workflows to optimize patient flow and minimize wait times Handle escalated patient concerns or complaints professionally and promptly Ensure a clean, organized, and welcoming front office environment Medical Coding & Billing Support Accurately review and code dermatology procedures and diagnoses (CPT, ICD-10, HCPCS) Ensure documentation supports codes submitted and meets billing compliance standards Collaborate with clinical team to clarify diagnoses and treatments for coding purposes Assist billing department in resolving coding-related claim denials and rejections Train front desk staff on basic insurance and coding practices relevant to their roles Administrative Leadership Assist in onboarding, training, and mentoring new front desk staff Conduct performance check-ins and provide feedback to team members Communicate practice policies, updates, and goals to front office team Maintain inventory of front desk supplies and equipment Ensure HIPAA and OSHA compliance at the front desk Qualifications Education and Experience High school diploma or equivalent required; Associate's or Bachelor's degree preferred 3+ years of medical front desk experience in a dermatology practice 12 years of experience with dermatology coding and billing Supervisory or lead experience in a healthcare front office setting strongly preferred Certifications Certified Professional Coder (CPC) or Dermatology Coding Certification (DCS) preferred HIPAA and OSHA compliance training a plus #IND1

Created: 2026-03-04