Sales Fulfillment Specialist

Software Order Fulfillment And Customer Service Specialist Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software. Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments. Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other. An exciting opportunity is available for a Software Order Fulfillment and Customer Service Specialist to join the Singlewire team. This position will be part of Singlewire's sales operations team. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you! The Order Fulfillment & Customer Service Specialist is responsible for processing and fulfilling all sales orders while providing the highest level of customer service and sales support to our customers and partners. Our ideal candidate will exhibit people skills and extreme attention to detail, is a team player and a problem solver with critical thinking skills. Your responsibilities may include: Responsible for processing orders. With attention to detail, a sense of urgency, and critical thinking to fulfill the complex orders we receive into our system. Work with Sales or others to obtain necessary documentation required for each order. Review contracts, verify data and order paperwork for completeness and accuracy. Communicate with our customers and partners and assist in the support requests related to licensing upgrades, reallocations, and provisioning. Maintain/Update customer information and files as needed. (Addresses, Tax Documents, etc.) This individual will be trained on multiple responsibilities. As our business needs change, they will be flexible, shifting their time between job responsibilities/functions. No travel is expected for this role. The person we're looking for: Required qualifications: Associate degree or other equivalent experience in areas relating to order fulfillment, customer service or data entry required 2+ years of customer service experience Experience with computer programs including MS Office Preferred... Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Created: 2026-03-04