Customer Service Specialist I - Centralized Pt ...

Job Title: Customer Service Specialist I - Centralized Pt Scheduler Location: Costa Mesa, CA 92626 Duration: 6+ Months (possible extension) Schedule Monday to Friday, 8:30 AM – 5:05 PM Pay range: $22 - $25/hr. on W2 Job Summary: The Customer Service Specialist serves patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, functions as a liaison and ensures a high-value, personalized experience. For Client Clinic: Member Advocate I; for Revenue Cycle: CPS Specialist. Job Responsibilities: · Answer phone calls and assist patients, members, and providers · Schedule patient appointments · Triage phone calls as necessary · Conduct patient/member pre-certification to ensure coverage for appointments and medical care · Function as a liaison using data and technology to ensure a high-value, personalized experience

Created: 2026-03-04