IT-Technical Support Specialist

Technical Support Specialist Provide first-line support for hardware, software and office equipment, assisting users in troubleshooting and resolving installation, configuration and problem issues in a timely manner. Hourly Pay Rate: $23.00-$26.00, DOQ $1,500 Retention Bonus for full-time staff Paid out over 1 year. Key Duties & Responsibilities: Answer technical questions from users, providing guidance on software usage and resolving basic technical problems. Ensuring all tickets from the MORA ticketing systems are responded to. Work with MORA ticketing system. Log and track user support requests, escalating to senior IT staff when necessary. Provide basic training to users on new software or hardware functionalities. Educate users about cyber security best practices and identify potential security threats. Support all MORA computer, networking, telephone and office equipment as needed. Strong understanding of computer hardware and software. Understanding of HIPAA Privacy and Security rules Networking troubleshooting and problem-solving as needed. Effectively communicate to explain technical concepts to non-technical users. Display empathy and patience supporting MORA staff and clients Work independently and as part of a team. Travel via personal car to multiple group home locations to provide technical support and training (mileage reimbursement provided). Respectfully collaborate with employees, supervisors, vendors, and clients Performs other duties as assigned Desirable Qualifications: Associate or bachelor's degree in IT or related field. 1-2 years related work experience. Working knowledge of Microsoft Outlook and Personal Computers Required Qualifications: Must pass Department of Human Services background check and maintain "qualified" status Must not be excluded from working in government health programs by the Office of Inspector General Must be able to successfully complete company's physical job demands document. If using own vehicle for company business, must have a valid current driver's license and must have vehicle insurance as required by state law Benefits: Full-time employees receive a comprehensive and competitive benefit package, including: Medical insurance with company sponsored health reimbursement account and health savings account Dental insurance Life insurance; employee, spouse, and children's coverage options Long-term disability Flexible spending; medical and dependent care 403B retirement plans that match after 1 year of employment Paid time off up to 3 weeks annually which increases after the first year of employment Opportunity for usage of our private vacation property west of Duluth (McGregor, MN) Awards for outstanding employee performance and promotion opportunities Generous tuition reimbursement and scholarship opportunities! Many opportunities for advancement. Mount Olivet Rolling Acres promotes from within. Cherishing the big-hearted heritage of our beginnings, we actively advocate for equity and inclusion for the individuals we serve and for our employees. Mount Olivet Rolling Acres is an Affirmative Action and Equal Opportunity Employer. Mount Olivet Rolling Acres 7200 Rolling Acres Road Victoria, MN 55386 952-474-5974

Created: 2026-03-04