Sr. Specialist, Billing

Sr. Specialist, Billing At Hays, we are proud of our position as an industry leader, operating across 30 countries with more than 200 offices worldwide. Our commitment to putting the customer at the center of everything we do drives our Championing the Customer approach. We focus on building partnerships that empower individuals and organizations to succeed, always Being Bold and Curious to ensure we Own the Outcomes for our customers, colleagues, and communities. Our people, our brand, our relationships, and our technology set us apartand remain the core of what makes Hays exceptional. Senior Specialist, Billing Your Role As a Senior Billing Specialist, you will play a key role within the U.S. Order-to-Cash (O2C) function, ensuring accurate, timely, and optimized billing operations for over $1bn of invoicing per annum. In this fast-paced finance environment, you will serve as a subject matter expert responsible for high-quality invoice processing, issue resolution, and continuous improvement across the billing lifecycle. You will collaborate with cross functional partnersincluding Collections, Cash Application, Credit Control, Accounts Payable, and Hays Business Services (HBS)to support end-to-end processes and uphold exceptional customer service standards. Your professionalism, attention to detail, and commitment to doing the right thing will position you as a trusted partner to internal teams and clients. Overall Objective Reporting to the O2C Director, the Senior Billing Specialist will ensure all billing activities are executed with accuracy, compliance, and efficiency. You will support escalations, analyze transactions, improve billing workflows, and help drive results that benefit internal stakeholders, improve cash flow visibility, and enhance customer experience. This role supports the full OTC cycle, with emphasis on: Billing optimization Data accuracy Issue resolution Collaboration with HBS Finance Shared Services (FSS) Process automation and improvement Key Role Responsibilities Oversee the end-to-end billing process for U.S. operations, ensuring timely and accurate invoice generation Review and validate data from HBS before billing to ensure accuracy and compliance Resolve complex escalated billing issues from customers, internal teams, and suppliers Support O2C activities including customer billing, dispute management, MDM, and A related billing inputs Partner with the HBS billing and collections teams to verify information, correct discrepancies, and maintain data integrity Identify opportunities to improve billing accuracy, timeliness, and efficiency Monitor and report key metrics related to billing and OTC performance Support system enhancements, automation opportunities, and process standardization Review complex transactions and billing scenarios as required Ensure adherence to internal controls, policies, and audit requirements Collaborate with cross functional teams to streamline workflows and enhance customer satisfaction Essential skills Deliver high-quality customer service with accuracy and reliability Demonstrate curiosity, proactively identifying improvement opportunities Be a strong team player with a positive, collaborative mindset Ownership driven, accountable, and performance focused Technical Skills and experience Extensive experience in end-to-end O2C processes within a large, multinational finance environment Strong analytical skills with the ability to assemble and interpret financial data Proven track record of using metrics to guide decisions and improve performance Ability to manage multiple tasks and drive positive change Excellent verbal and written communication skills, including customer facing interactions Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) 5+ years of experience in billing, O2C, or related finance operations Experience with VMS systems and billing platforms, Fieldglass and Beeline are advantageous What we offer: We offer base compensation starting at $60K+ plus bonus 22 days of PTO, plus recognized holidays, float days and bereavement Competitively priced medical, vision and dental plans to choose what works best for you. 401K with guaranteed match and fast-paced vesting schedule. Initial and continuous training & support from Learning & Development for your professional growth. What you need to do now Excited yet? If you're already itching to take the next step to achieving your career goals, apply now. More about us Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people in to temporary roles globally. We employ over 13,000 recruiting experts in 32 countries with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers. For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward. We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone. Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search "Hays Our Promise" to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. We have active employee resource groups which you can tap into from day one including the Pride Network, Black Excellence Network, WE Lead (for female leaders), and other employee resource groups supporting Veterans, Neurodiverse individuals, South Asians, and individuals interested in Sustainability. We have a very active relationship with Think Big for Kids who we support with their work of supporting youth engagement. You will be given in-depth training around different DE&I topics, which we believe are not only important for us, but for our clients and our candidates. At Hays, we foster a culture of inclusion. We want to hear from you. You are welcome here. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.

Created: 2026-03-04