TSH Training Coordinator- Access Services

Training Coordinator The Training Coordinator is responsible for the development and oversight of the Academy Training Program for Access Services, Faculty Practice and the Patient Engagement Center onboarding. Developing and training the gateway team for access of services to AMHS. The development of a creative; multi-dimensional training program for the adult learner ensuring competency is fairly assessed. Training of new system updates and enhancements as well as oversight of the department policy and procedure manual. Works closely with the Hospital, Practice, Center for Excellence and Training Leadership Team to ensure the training program is designed to support changing operations of a diverse population in multiple system applications (see below) with healthcare focus specific to Pre-Service functions. Responsible for design and delivery of dynamic instruction with emphasis on patient-centered customer service for Patient Engagement Center staff and Access Services staff, with focus specific to healthcare Access Services for Preservice functions (Scheduling, Pre-registration, Insurance Eligibility and Verification, Authorization and Referral Management) for Hospital and Practice. The Academy Training Program coordinates with training schedule for Hospital and Practice programs in multiple system applications. Candidates will have demonstrated skill in raising proficiency, building confidence, and developing interpersonal skills of trainees. We are seeking a detail-oriented and dynamic Training Coordinator with a specialized focus on health insurance to join our team. This role involves developing, implementing, and overseeing training programs that enhance employees' understanding of health insurance products, policies, and procedures. The ideal candidate will have strong knowledge of health insurance practices and a passion for facilitating effective learning experiences. Education: Bachelor's degree Licensure, Certification & Registration: CHAA (or acquired within 2 years of hire) Thank you for your interest in Albany Medical Center!? Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Created: 2026-03-04