Operations Support Specialist I

Rcb Bank Job Opportunity Rcb Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, Rcb Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. Rcb Bank is dedicated to building relationships, contributing to our communities, and embracing our boldness! Rcb Bank was established in Claremore, OK, and has since grown to over $4.1 billion in total assets and over 750 employees. Our branch network covers more than 60 locations across Oklahoma and Kansas. The purpose of Rcb Bank is to meet the financial needs of our communities, its businesses, and its customers. Rcb Bank is a progressive bank with a commitment to each of the communities we are in, which is why so many people say, "That's my bank!" What We're Looking For Someone to perform multiple daily support functions, including report reviews and other tasks as assigned. Someone to provide support to branch staff with new account tasks on an as-needed basis. What Would Make You A Great Fit You are skilled in the job duties, processes, and regulatory requirements of the CSR role. You can professionally and effectively explain concepts to others with patience and understanding, and you can provide feedback with tact and professionalism. You can communicate clearly and effectively and can manage multiple tasks/projects and deadlines simultaneously. You care about your community and have a desire to be involved. What You'll Do Provide essential phone and email support for branch CSRs and retail coordinators on day-to-day tasks (i.e. new account opening, general branch new account questions, escalating requests as needed). Provide support and assistance to the operations support supervisor as needed; including but not limited to accurately executing various reports, drafting procedures, assisting with training materials or presentations, and other special projects. May be required to travel to different locations to assist with training needs and/or provide training support during acquisition and may require overnight travel depending upon the location of the branch or project. What You Must Have High school diploma or GED Associate's degree or equivalent experience Minimum of two (2) years of experience in a CSR position, supervisory position or equivalent job-specific skills and knowledge What Might Set You Apart Bachelor's degree What You Get A fun, challenging work environment with an emphasis on family, community, and technology. Rcb Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family's needs, including the following (subject to eligibility): Medical plan Prescription drug plan Teladoc Dental plan Vision plan Flexible spending accounts (healthcare & dependent care) Life and AD&D insurance Disability plans Life assistance plan (EAP) Multiple supplemental plans Sick leave Paid federal holidays Vacation and PTO 401(k) ESOP What You Can Expect Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation: This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day. The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers. This position requires regular and reliable attendance and the ability to work varying hours.

Created: 2026-03-04