Centralized Billing Specialist

Centralized Billing Specialist Family Care Network Administration - Bellingham, WA 98225 Salary Range: $21.00 - $29.37 Hourly Position Type: Full Time Job Shift: Weekdays Category: Patient Accounts Description Title: Centralized Billing Specialist Location: Administrative Office Patient Accounts Department City: Bellingham, WA Position: Full-time, Monday-Friday, 8:00 am - 5:00 pm, non-exempt (hourly) Compensation: The full wage scale is $21.00 - $29.37 per hour. Placement within the wage range is determined by a candidate's relevant experience. Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care. Health Benefits: Three Medical plan options Two Dental plans, including orthodontia for children and adults Employer-paid Vision coverage for employee and family Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships Flexible Spending Account (FSA), Healthcare and Dependent Care Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility) Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage) Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire Voluntary Accident and Hospital insurance plans with annual wellness benefits Eligibility for these benefits depends on your full-time or part-time status. Time Off & Wellness: Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year. PSL accrues at 1 hour per 40 hours worked EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours Retirement: 401(k) plan with employer match, both Traditional and Roth options available 401(k) Profit Sharing Plan Free financial planning guidance to support your retirement goals Eligibility for these programs is based on your years of service and required hours. Additional Benefits: Eligibility for FCN applicable bonuses Job Summary: The Centralized Billing Specialist primary responsibilities include processing charges, communicating with FCN Providers and answering patient billing questions while adhering to company policies and standards. The Centralized Billing Specialist fulfills a key role in assuring the accurate processing of charges and acting as a resource for providers and FCN patients. Essential Job Functions: Actively works the Charge Review Work Queue. Enters manual billing. Verifies eligibility for the OB spreadsheet. Provides quality service to FCN patients, managing patient billing questions with a high level of professionalism and timeliness. Communicates directly with Providers regarding patient specific questions. Communicates billing issues to PAD Supervisor. Collaborates with the PAD Coding Team regarding education for Providers. Participates in the external chart audit. Seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, providers, etc.). Accurately enters demographic and insurance information into the practice management system. Adheres to assigned work schedule and meets attendance and punctuality standards. Performs other duties as assigned. Knowledge, Skills & Abilities: Knowledge of medical office practice. Knowledge of CPT, ICD-10 and HCPCs. Maintains competency in the EMR and Practice Management (PM) systems. Establish good employee relations including effective conflict resolution. Possesses exceptional customer service skills. Prioritizes and multitasks detailed projects with frequent interruptions. Addresses problems, issues and concerns in a professional manner. Demonstrates excellent computer skills and proficiency working with MS Word, Excel, and databases. Comprehends and communicates information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups. About FCN: As an independent, locally owned, physician-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission. Qualifications Education and Experience: High School Diploma, GED or equivalent knowledge and skills obtained through a combination of education, training, and experience. Medical Office experience preferred. Billing/Coding experience preferred. Physical Requirements: While performing the duties of this job, the employee is occasionally required to: stand; walk; sit; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include: close vision, peripheral vision, depth perception and the ability to adjust and focus. Immunization Requirements: Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons. Family Care Network is a Drug-Free, Equal Opportunity Employer.

Created: 2026-03-04