Customer Service / Call Center

Customer Service $16.00/HR High school diploma 2+ years' call center experience Proven experience as call/care center representative Experience in customer service is essential/Certifications a plus Proficient in English; Good knowledge of additional languages or Bilingual a plus Working knowledge of MS Office/Excel/Scheduling programs/Krono's/ADP/PowerPoint/SharePoint/Talk Desk / Spare or other call center software Knowledge and understanding of FTA, FDOT, ADA. Title IV, and other transportation guidelines Tech savvy with knowledge of telephone equipment and relevant computer programs Outstanding communication and negotiation abilities Results-oriented approach Excellent organizational skills Excellent time management skills Ability to manage and work under stressful circumstances and pressure Ability to meet and exceed timelines Answer questions from clients and provide guidance and feedback Read Google maps and other mapping software and articulate directions Anticipate escalation and utilize de-escalation skills, while working with the public Provides CSR coverage at the Transfer Plaza and supports the front desk operations Ability to provide presentations and information to the public regarding Flex, Gold, and Fixe Route programs Distribute schedules for Votran throughout Volusia County Respond to customer service information requests, complaint, and complimentary submissions Proficiency answering questions, eligibility requirements, Title IV, and transportation inquiries for Fixed Route, Paratransit, Flex, and sub contactors Adherence to policies and established procedures Perform all duties managed and maintained within the care center and retail desk Daily call monitoring and ability to receive coaching Processing orders and payments received daily from customers, for transit services Willingness to train, learn and support a multifunctioning work environment Answer passenger calls regarding passenger trip reservations, cancellations and general questions pertaining to transportation services Complete data entry tasks Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes Provide dispatch/scheduling when required Communicate passenger trip changes in a timely manner to scheduling, dispatch, or vehicle operators Maintain accurate records and appropriate filing systems Communicate effectively with management staff regarding scheduling or passenger issues Ability to handle multiple tasks accurately and effectively Provide excellent customer service to passengers, dispatch/schedulers, and management staff Professional telephone demeanor and office appearance Other related duties as assigned Benefits We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation We are an Equal Opportunity Employer & We Welcome Diversity to our Teams Critical components: A highly conscientious leader who promotes a diverse and inclusive, positive, respectful, and healthy work environment. Has accountability. Excels in communications. Promote safety and excellence in customer service. Has expertise and technical knowledge? Has trust and credibility. Is result driven. Decision making

Created: 2026-03-04