Membership Services

Membership Services The YMCA of Orange County is a leading non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. We are actively seeking highly engaged, intentional, and service-oriented individuals for a part-time Membership Services position. This role is a profound opportunity to directly impact the lives of the communities we serve by fostering genuine connections, practicing exceptional hospitality, and creating a safe, positive, and enriching environment where every interaction is meaningful. The Membership Services staff will help to create a welcoming experience for members while promoting programs that encourage health and wellness within our community. Location: Newport-Mesa Family YMCA Work Schedule: Looking for staff with availability during the hours listed. Weekends may be required as needed. Tuesday 9:00am - 6:00pm Thursday 9:00am-12:00pm or 3:00pm - 8:00pm Friday 9:00am - 12:00pm Purpose and Impact: Practice Intentionality: Serve as the primary contact, creating a warm and professional environment for all members. Handle all inquiries, payments, and concerns with care. Drive Community Growth: Actively engage with current and prospective members through facility tours and interviews to promote memberships and programs. Proactively generate new prospects through consistent follow-up, tracking, and collaboration with program teams. Exemplify Core Values: Uphold Honesty, Respect, and Responsibility while handling check-ins, cash management, and maintaining an organized lobby and workspace. Data Management & Program Support: Perform essential clerical tasks, manage data entry/retrieval, communicate program details, and assist with registrations. Be proactive with knowledge of all program information and changes. Minimum Qualifications: Education & Experience: H.S. diploma or equivalent required. 1 - 3 years' experience in sales, marketing, customer service, or a related field is preferred. Knowledge of customer service, excellent communication skills, and PC ability required. Certifications: First Aid and CPR certifications required (training provided and paid for by the YMCA). Benefits & Perks: Invested in You FREE YMCA Membership, Classes, and Pool Access. FREE Training & Certifications. Tuition Reimbursement. Program Discounts. Paid Sick Time. Retirement Fund When Eligible.

Created: 2026-03-04