Sr Content Designer, Onboarding and Open Banking

Senior Content Designer At PayPal, content designers work side by side with UX Designers, Product Owners, Engineering and Researchers to create customer experiences that empower people and businesses around the world. We're looking for a Senior Content Designer to write empathetic and inclusive content to make complex financial problems easy for our customers. This role works directly with product partners to define project requirements, create robust content strategies, and craft content that builds trust with our brand. As a Senior Content Designer on PayPal's Platforms & Tools team, you'll work on a portfolio of projects focused on themes like protecting customers' privacy, improving our support experiences, and global regulatory compliance. You'll propose and define solutions to strengthen existing PayPal systemswhile envisioning and creating the future of our platforms. And you'll collaborate closely with teammates across Design, Product, Engineering, Legal, Policy, and more. Responsibilities: Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications). Manage multiple simultaneous projects by setting stakeholder expectations, independently prioritizing tasks, and collaborating across teams. Partner with product designers on UI flows, layouts, hierarchy, and interactions. Gather and apply data-driven insights about customer needs and pain points to identify, propose, and craft user-centered design solutions. Use data and research to evaluate your solutions' impact and advocate for continuous improvement. Preferred Qualifications: 5+ years relevant work experience writing and designing for digital products. Experience navigating complex technologies, sensitive data, and/or highly regulated domains such as financial services, payments, identity space, healthcare or advertising technology. Experience with using, evolving, and defining content standards, such as style and terminology guidelines. Familiarity with localization and accessibility best practices. Working knowledge of Figma or similar standard design tools. Experience or interest in designing with and for generative AI/LLM-based systems. Bachelor's Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important assetyou. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit Click here to learn more about our culture and community. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at . Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Created: 2026-03-04