Supervisor Accounts Receivable - Follow Up

Career Opportunity At Lehigh Valley Health Network Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Supports management in leading colleagues that are responsible for Account Receivable Follow-up. Monitors work queues and identifies accounts that underpaid/unpaid or have line item denials for balance resolution. Works collaboratively with management team to improve work flow efficiencies through review of claim denial/underpayment trends through meetings with contracting and the provider representative. Monitors staff performance (e.g. productivity, quality) and meets regularly with colleagues to review results and to identify ways to improve performance in an effort to decrease A/R aging and enhance cash flow. Job Duties Hires, fires, trains, disciplines, conducts performance reviews, and provides other management responsibilities related to the ongoing department operations. Develops and monitors goals and objectives relating to the work quality, productivity, denial rates, work queue completion, and A/R aging. Monitors and manages WQs to ensure that accounts are worked in a timely manner, identifying opportunities for work flow modifications to improve efficiencies. Conducts routine one-on-one sessions with colleagues to review productivity and quality; addresses any questions/concerns as procedures are enhanced or new procedures developed. Evaluates procedures to improve work flow with a focus on reduction in claim errors and reduction in A/R aging. Monitors and reports on resolution of open A/R, Denials, credit balances, and A/R aging. Facilitates meetings with provider Reps, maintaining agendas and listing of problem accounts to ensure timely resolution. Maintains up-to-date knowledge on payer requirements, recommending work flow changes as new requirements are implemented by the payer and submitting recommendations for claim edits. Minimum Qualifications High School Diploma/GED in Business, finance, or healthcare related curriculum. 3 years Experience in accounts receivable, healthcare, health insurance, or equivalent operations environment and 1 year Experience in a lead role (Senior Representative or Team Lead) Experience in accounts receivable, healthcare, health insurance, or equivalent operations environment Knowledge of hospital/physician revenue and receivable systems and use of a personal computer and related software applications. Demonstrates strong leadership, the ability to effectively manage and embrace change, effective decision-making, and delegation of tasks. Working knowledge of insurance carrier billing requirements for both government and commercial payers. Preferred Qualifications Associate's Degree In Business, finance, or healthcare related curriculum. Bachelor's Degree In Business, finance, or healthcare related curriculum. Knowledge of ICD, CPT, and HCPCS coding. Knowledge of Medical Terminology. CRCP - Certified Revenue Cycle Professional AAHAM - State of Pennsylvania within 1 Year or CPC - Certified Professional Coder - State of Pennsylvania within 1 Year Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use,patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Created: 2026-03-04