Customer Service Intern

Customer Service Intern Job Category: Internship Requisition Number: QUALI003924 Location: Mattoon, IL Program Duration: June 1, 2026 August 14, 2026 (10 weeks) About Justrite Safety Group Justrite Safety Group is a growing family of industrial safety companies dedicated to protecting workers, workplaces, and the environment. We design and manufacture industry-leading safety solutions used across manufacturing, laboratories, warehouses, and industrial facilities worldwide. Our teams are united by deep safety knowledge, operational excellence, and a shared commitment to protecting people, property, and the planet. Internship Program Overview The Justrite Safety Group Summer Internship Program is a high-impact, project-based experience designed to develop the next generation of leaders in industrial safety manufacturing. Interns are not observersthey are key contributors. Each intern is assigned a capstone project tied to real business priorities and works closely with experienced leaders, high-potential mentors, and cross-functional teams. This program is intentionally designed to: Deliver measurable business impact Provide exposure to industrial manufacturing and safety solutions Develop professional and leadership skills Create a pipeline into future full-time and leadership development opportunities at Justrite Safety Group Top-performing interns may be considered for full-time roles or future leadership development programs upon graduation. Position Summary The Customer Service Intern will support the team through a structured capstone project aligned to key business needs. This role offers hands-on experience in an industrial safety manufacturing environment, exposure to real-world challenges, and the opportunity to present findings and recommendations to senior leadership. Key Responsibilities Responsibilities will vary by function but may include: Support inbound customer service inquiries via phone, email, and chat with professionalism and speed Learn the company's product and service offerings to confidently assist customers with recommendations Identify customer needs and cross-sell / upsell relevant products, add-ons, upgrades, or service packages Assist the sales team by generating leads from customer conversations and routing opportunities to the correct rep Maintain accurate customer records in CRM systems (notes, contact info, order history, follow-ups) Track customer issues, escalations, and resolution timelines to improve response consistency Assist with order entry, order tracking, returns, and basic account troubleshooting Analyze customer feedback and complaints to identify trends and recommend service improvements Support customer retention initiatives such as follow-up outreach and satisfaction check-ins Participate in team meetings, training sessions, and professional development events Participate in Intern Week, professional development sessions, and networking events Present final project outcomes and recommendations during Capstone Presentations to leadership What You'll Gain Real-world experience in industrial safety manufacturing Direct exposure to experienced professionals and industry leaders Mentorship from a high-potential employee focused on your development Hands-on problem-solving and project ownership Professional development in communication, analysis, and presentation skills Insight into career paths within Justrite Safety Group Qualifications / Requirements Currently pursuing a Bachelor's or Master's degree in a relevant field (Engineering, Operations, EHS, Finance, Business, Marketing, HR, Analytics, or related discipline) Strong analytical, organizational, problem solving and communication skills Ability to work independently and collaboratively Curiosity, initiative, and interest in industrial manufacturing or safety solutions Proficiency in Microsoft Office (Excel, PowerPoint, Word); additional tools a plus Why Justrite Safety Group At Justrite Safety Group, interns work alongside the best in the industrial safety industry engineers, operators, safety professionals, and business leaders who design products that protect lives every day. This is more than an internship. It's an opportunity to: Learn how a global industrial safety manufacturer operates Contribute to work that matters Build a foundation for a long-term career in safety, operations, engineering, or business leadership Compensation The position offers a competitive hourly rate of $20.

Created: 2026-03-04